Fully Remote Customer Agent (Entry Level)

Overview We are seeking an enthusiastic and motivated Entry Level Customer Agent to join our dynamic team. This role is perfect for individuals looking to start their career in customer service, providing an opportunity to develop essential skills while delivering exceptional support to our customers. The ideal candidate will possess strong communication abilities and a passion for helping others. Duties • Respond to customer inquiries via phone, email, or chat in a professional and courteous manner. • Accurately perform data entry tasks to maintain up-to-date customer records. • Utilise effective phone etiquette to ensure a positive customer experience. • Assist customers with product information, troubleshooting, and resolving issues. • Identify opportunities for upselling products or services based on customer needs. • Collaborate with team members to enhance service delivery and customer satisfaction. • Analyse customer feedback and provide insights for continuous improvement. Experience • Previous experience in a customer agent role is advantageous but not essential. • Strong communication skills in both English and Spanish; multilingual candidates are encouraged to apply. • Proficiency in data entry with attention to detail. • Ability to demonstrate analysis skills to understand customer needs effectively. • A friendly and approachable demeanour with a willingness to learn and grow within the company. Join us and embark on a rewarding journey in the world of customer service! Job Type: Full-time Pay: $58,231.27 - $68,084.98 per year Benefits: • Dental insurance • Flexible schedule • Health insurance • Vision insurance • Work from home Work Location: Remote Apply tot his job Apply To this Job