Experienced Telephonic Care Navigator - Remote Opportunity in Wisconsin for Healthcare Professionals

Introduction to Optum and Our Mission Optum, a global organization, is dedicated to delivering care aided by technology to help millions of people live healthier lives. Our team's work directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We pride ourselves on a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. By joining us, you will be part of a mission to advance health equity on a global scale, making an impact on the communities we serve as you help us achieve our goals of Caring. Connecting. Growing together. Job Overview This full-time Telephonic Care Navigator position offers the flexibility of working remotely from Wisconsin, with a schedule that operates Monday through Friday. Our normal business hours are between 9:00 am and 5:30 pm local time, and employees are required to have flexibility to work any of our 8-hour shift schedules within this timeframe. We provide a comprehensive training program, consisting of 2 weeks in-classroom training plus 1 week of on-the-job training/precepting, to ensure your success in this role. Primary Responsibilities Completes telephonic outreach to DSNP/CSNP members utilizing multiple outreach modes, including auto-dialer, manual, and inbound calls. Educates members on gaps in care and assists with closure of gaps, including scheduling provider appointments. Assists members with social determinants of health and links to community resources. Ensures members have access to a Primary Care Physician (PCP). Outreaches members on caseload consistent with program guidelines. Consistently meets metrics, both quality and performance. Provides excellent customer service to both members and providers. Maintains schedule adherence and good attendance. Maintains confidential health information according to state and federal regulations, including HIPAA. Qualifications and Requirements Required Qualifications High School Diploma/GED or equivalent work experience. Must be 18 years of age or older. 1 year of call center and/or telephonic customer service experience. 1 year of professional experience in an office setting using the telephone and computer as primary instruments to perform job duties. 1 year of Healthcare/insurance experience and/or Social work/community outreach/advocacy experience. 1 year of experience with analyzing and solving customer problems. Work experience with using Microsoft Word (edit, create, and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring). Ability to work from home with access to high-speed broadband. Ability to attend 100% of the 3 weeks training period. Time off requests will not be accommodated during this time. Ability to work between the hours of 9:00 am - 5:30 pm local time from Monday - Friday. Preferred Qualifications Social Work, Public Health, or related field. Bilingual fluency in English and Spanish or other languages. Previous experience as a telecommuter. Medicaid and/or Medicare experience. Experience with working with medical terminology. Telecommuting Requirements To work remotely, you must reside within Wisconsin, have the ability to keep all company-sensitive documents secure, and have a dedicated work area established that is separated from other living areas and provides information privacy. You must also have access to a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills and Competencies To succeed in this role, you must be able to maintain metrics and goals within the department, be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members, and be comfortable making outreach to members without prior engagement. Excellent organizational skills, telephone etiquette, and the ability to adhere to UnitedHealth Group's Telecommuter Policy are also essential. Compensation and Benefits The hourly range for this role is $20.95 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). Career Growth and Development At UnitedHealth Group, we are committed to helping you grow professionally and personally. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development opportunities for other roles you may be interested in. Work Environment and Company Culture Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Diversity creates a healthier atmosphere, and UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Conclusion and Call to Action If you are a motivated and compassionate individual looking to make a difference in the lives of others, we encourage you to apply for this Telephonic Care Navigator position. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of advancing health equity. Apply today and take the first step towards a rewarding career with UnitedHealth Group! Apply for this job