**Experienced Team Scheduler – Eastern Airlines Customer Care (Remote Jobs Work From Home)**

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Team Scheduler. As a key member of our Customer Care department, you will play a vital role in ensuring the smooth operation of our flight teams, providing top-notch support to our crew members, and upholding the highest standards of customer satisfaction. **About blithequark** At blithequark, we are driven by a passion for innovation, a commitment to excellence, and a dedication to putting our customers at the forefront of everything we do. Our rich heritage and pioneering spirit have made us a leader in the industry, and we continue to push the boundaries of what is possible. Our team is comprised of talented individuals who share our values and are passionate about delivering exceptional results. **Job Summary** As an Experienced Team Scheduler, you will be responsible for ensuring the efficient use of pilots, managing crew member schedules, and providing exceptional customer service to our flight teams. You will work closely with our Supervisor of Team Administrations, Head of Operations, and other key stakeholders to ensure seamless communication and coordination. This is a full-time remote position that requires a high level of organization, attention to detail, and excellent communication skills. **Key Responsibilities** * Ensure productive use of pilots and daily tracking of their participation * Provide excellent customer service and support to all crew members by handling all scheduling-related matters, including transferring relevant information, procedures, and administrative data * Notify crew members of changes to their daily/monthly schedules and communicate schedule changes in a timely manner * Ensure all crew member tasks are in compliance with FAA-regulated Section 91, Section 121, Section 117 guidelines and company policies * Conduct regular checks and verifications of the accuracy of flight plans to ensure all sections have been assigned to a qualified crew * Resolve flight crew legitimacy issues and lay requirements based on applicable administrative and regulatory requirements * Maintain essential communication with all crew members, flight control, and station staff related to team schedules * Process trip trades, trip drops, sick calls, emergency leaves, and other daily schedule changes * Secure all necessary facilities, including but not limited to, lodging and deadhead flight booking * Ensure the efficient use of reserve crew members to guarantee operational reliability * Ensure compliance with FARs, contract requirements, and departmental rules * Work closely with dispatchers to resolve issues and direct the efficient daily operation of the aircraft * Report on daily scheduling and division status * Perform other duties as assigned **Requirements** * High school diploma or equivalent required; associate's degree or higher preferred * Self-motivated, with an inspirational attitude and the ability to proactively identify and prevent potential operational disruptions * Two years of experience in customer service or a carrier job, or one year of Team Scheduling experience preferred * Ability to focus and adapt quickly to evolving conditions/needs * Excellent verbal and written communication skills, with an emphasis on quality, tone, detail, and precision * Proficient in Microsoft Office applications and general web applications * Ability to work any shift, including nights, weekends, and holidays on a case-by-case basis * Exceptional customer service skills and a commitment to delivering high-quality results * Ability to work under close time constraints and in high-stress situations effectively * Strong organizational skills and ability to manage multiple tasks simultaneously * Willingness to work independently and as a vital part of a team * Ability to perform basic mathematical calculations using decimals and hours/minutes * Ability to follow written and verbal instructions precisely * Availability to work all shifts assigned within Team Support, including 12 PM shifts, weekends, and holiday plans * Prolonged sitting required **What We Offer** * Competitive salary range: $35-$45/hour * Comprehensive benefits package, including medical, dental, and vision insurance * Generous paid time off and holidays * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job