Experienced Swedish Speaking Customer Service Associate - Work from Home Opportunity with Amazon in the Netherlands

Welcome to Amazon's Customer Service Team At Amazon, our mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is at the heart of achieving this goal. We're passionate about delivering exceptional support experiences that delight our customers, and we're looking for talented and dedicated individuals to join our team as a Customer Service Associate. As a key member of our team, you'll have the opportunity to work from the comfort of your own home in the Netherlands, providing top-notch support to our customers in Sweden through phone, chat, and email. About the Role As a Customer Service Associate, you'll be the first point of contact for our customers, answering their requests, resolving issues, and providing guidance on everything from order and product questions to payment matters and website navigation. You'll use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers to ensure their needs are met. Your goal will be to prevent issues, solve queries, and delight our customers, and you'll be empowered to do so with the training and support you need to succeed. Key Responsibilities Respond to customer inquiries through phone, chat, and email in a timely and professional manner Resolve customer issues and concerns in a fair and courteous manner Provide product information, order status, and website guidance to customers Use various tools and resources to navigate, research, and review solutions Communicate effectively with customers to ensure their needs are met Work collaboratively with other teams to resolve customer issues Participate in ongoing training and development to improve skills and knowledge Working Hours and Schedule This role requires working variable hours to match when customers need us most. You'll work late evening and day shifts, with a minimum of 40 hours per week, and your schedule will include a mix of weekdays and weekends. You may be required to work on national holidays and Sundays, and you'll be compensated accordingly. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You'll learn more about your exact schedule closer to your start date. Qualifications and Requirements To be successful in this role, you'll need to meet the following qualifications and requirements: Minimum age: 18 years old Right to work in the Netherlands Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English Experience working with a computer Availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required) Initial four weeks availability for full-time training (paid) Quiet, distraction-free work space (dedicated office space with a desk and chair) Minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI) Preferred Qualifications Previous customer service experience Experience working in a fast-paced, dynamic environment Strong problem-solving and analytical skills Ability to work independently and as part of a team Excellent communication and interpersonal skills What We Offer At Amazon, we're committed to providing our employees with a comprehensive benefits package that includes: Competitive hourly rate of €15.50 per hour Up to €800 relocation allowance (for overseas applicants only) Salary increase after 6 months tenure Life insurance Internet allowance Amazon employee discount Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills Career Growth and Development At Amazon, we're passionate about helping our employees grow and develop their careers. As a Customer Service Associate, you'll have access to ongoing training and development opportunities, including: Comprehensive training program to help you succeed in your role Ongoing coaching and feedback to help you improve your skills Opportunities to move into other roles within the company Access to Amazon's internal job board to explore other career opportunities Work Environment and Company Culture At Amazon, we're proud of our company culture, which is built on a foundation of innovation, customer obsession, and ownership. As a Customer Service Associate, you'll be working from the comfort of your own home, but you'll still be part of a dynamic and supportive team. You'll have access to a range of tools and resources to help you succeed, including: A complete equipment package, including a computer, headset, and software Access to Amazon's internal systems and tools Regular team meetings and virtual events to stay connected with your colleagues Opportunities to participate in company-wide initiatives and programs How to Apply If you're passionate about delivering exceptional customer service and are looking for a new challenge, we'd love to hear from you. To apply, simply click on the link below to start the application process. You'll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed. Don't miss out on this opportunity to join Amazon's Customer Service team and start your career with a company that's dedicated to innovation, customer obsession, and ownership. Apply today and take the first step towards a rewarding and challenging career with Amazon!