Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Welcome to blithequark At blithequark, we understand the importance of finding the "right fit" for our team, and we take great care in selecting individuals who share our passion for delivering exceptional customer experiences. With our extensive knowledge of the legal and regulatory environment, we assure our clients' plan design and operation meet the highest standards. We leverage this expertise to provide innovative ideas and strategies for maximizing plan contributions and asset accumulation, setting us apart in the industry. Job Overview We are seeking an experienced and skilled Remote Online Chat Specialist to join our team. As a Remote Online Chat Specialist at blithequark, you will play a vital role in providing top-notch customer service, responding to incoming live chats, and fostering strong relationships with our clients. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary, ensuring seamless resolution and minimal disruption to our clients Develop and maintain relationships with new customers to better understand their needs and provide personalized support, resulting in increased client satisfaction and loyalty Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, utilizing your excellent communication skills and product knowledge Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell, and contributing to the growth and success of our business Consistently achieve established standards of the position, demonstrating your commitment to excellence and continuous improvement Portray and project a positive and professional image, reflecting the values and mission of blithequark, and maintaining the highest level of integrity and professionalism in all interactions Provide administrative support to the customer service team, including assisting with overflow work and other duties as needed, and demonstrating your flexibility and adaptability in a fast-paced environment Essential Qualifications High school diploma or equivalent, with a strong foundation in customer service and communication Experience in customer service, with a proven track record of delivering exceptional service and resolving complex issues Strong telephone etiquette, with excellent verbal and written communication skills, and the ability to articulate complex information in a clear and concise manner Familiarity with CRM tools, with the ability to learn and adapt to new systems and technologies, and a strong understanding of customer relationship management principles Excellent communication skills, with the ability to manage multiple tasks at once, prioritize effectively, and maintain a high level of productivity in a remote work environment Ability to adapt to different personalities, with a strong emphasis on empathy, active listening, and conflict resolution, and a commitment to providing personalized support to our clients Preferred Qualifications Previous experience in a remote work environment, with a strong understanding of the challenges and opportunities of working remotely, and the ability to maintain a high level of motivation and productivity Experience with live chat software and technology, with a strong understanding of the principles of online customer service, and the ability to leverage technology to deliver exceptional service Strong technical skills, with the ability to troubleshoot common technical issues, and a commitment to ongoing learning and professional development Certifications or training in customer service, with a strong emphasis on continuous learning and professional growth, and a commitment to staying up-to-date with industry trends and best practices Skills and Competencies Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues, and a commitment to maintaining a positive and professional image Excellent problem-solving and conflict resolution skills, with the ability to think critically and creatively, and a strong emphasis on empathy and active listening Ability to work in a fast-paced environment, with a strong emphasis on adaptability and flexibility, and a commitment to maintaining a high level of productivity and efficiency Strong technical skills, with the ability to learn and adapt to new systems and technologies, and a commitment to ongoing learning and professional development Commitment to delivering exceptional customer service, with a strong emphasis on client satisfaction and loyalty, and a commitment to maintaining the highest level of integrity and professionalism Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Remote Online Chat Specialist, you will have access to ongoing training and development opportunities, including: Comprehensive training programs, designed to enhance your skills and knowledge, and a commitment to ongoing learning and professional growth Opportunities for career advancement, with a strong emphasis on internal promotions and career development, and a commitment to helping you achieve your career goals Access to industry-leading technology and tools, with a strong emphasis on innovation and continuous improvement, and a commitment to staying up-to-date with industry trends and best practices A collaborative and supportive work environment, with a strong emphasis on teamwork and communication, and a commitment to maintaining a positive and inclusive company culture Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a Remote Online Chat Specialist, you will be working from the comfort of your own home, with the flexibility to create your own schedule and work environment. We offer a range of benefits and perks, including: Competitive compensation and benefits package, with a strong emphasis on recognizing and rewarding outstanding performance, and a commitment to providing a comprehensive and competitive rewards package Opportunities for professional growth and development, with a strong emphasis on ongoing learning and career advancement, and a commitment to helping you achieve your career goals A collaborative and supportive work environment, with a strong emphasis on teamwork and communication, and a commitment to maintaining a positive and inclusive company culture Access to industry-leading technology and tools, with a strong emphasis on innovation and continuous improvement, and a commitment to staying up-to-date with industry trends and best practices Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation and benefits package, designed to recognize and reward outstanding performance. As a Remote Online Chat Specialist, you can expect: Competitive hourly rate, with opportunities for overtime and bonuses, and a commitment to providing a comprehensive and competitive rewards package Comprehensive benefits package, including health, dental, and vision insurance, and a strong emphasis on recognizing and rewarding outstanding performance Opportunities for professional growth and development, with a strong emphasis on ongoing learning and career advancement, and a commitment to helping you achieve your career goals Access to industry-leading technology and tools, with a strong emphasis on innovation and continuous improvement, and a commitment to staying up-to-date with industry trends and best practices Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Specialist at blithequark, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the growth and success of our business. Apply today and take the first step towards an exciting and rewarding career with blithequark! Apply now and join our team of dedicated professionals! Apply for this job