**Experienced Remote Customer Service Representative – Retirement Planning Lead Generation**

At arenaflex, we're revolutionizing the way financial professionals connect with their ideal clients. As a key member of our team, you'll play a vital role in generating high-quality leads for our partners. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, fast-paced environment, we invite you to join our team as a Remote Customer Service Representative. **About arenaflex** arenaflex is a leading online lead generation company that specializes in connecting financial professionals with qualified retirement planning leads. Our mission is to empower our partners with the tools and expertise they need to succeed in the ever-evolving financial services industry. With a strong focus on innovation, customer satisfaction, and employee growth, we're committed to creating a work environment that fosters collaboration, creativity, and success. **Job Summary** As a Remote Customer Service Representative, you'll be responsible for calling leads that have completed a contact information form and are expecting a confirmation call. You'll use a script to qualify the customer, confirm their interest, explain the service provided, and set a soft appointment. This is an exciting opportunity to join a dynamic team, develop your skills, and contribute to the growth and success of arenaflex. **Key Responsibilities** * Call leads that have completed a contact information form and are expecting a confirmation call * Qualify the customer using a script to confirm their interest, explain the service provided, and set a soft appointment * Develop and maintain a deep understanding of arenaflex's products and services * Provide exceptional customer service, ensuring a positive experience for all leads * Meet or exceed performance metrics, including call volume, conversion rates, and customer satisfaction * Collaborate with the team to share best practices, provide feedback, and drive continuous improvement * Participate in ongoing training and coaching to enhance job performance and stay up-to-date on industry trends **Essential Qualifications** * Previous telecommunication experience, preferably in a call center environment * Reliable computer, headset, and Internet connection * Dedicated quiet at-home work setup, free from distractions and interruptions * Basic computer skills, including proficiency in Microsoft Office and Google Suite * Ability to accept coaching and training to enhance job performance * Ability to write a grammatically correct paragraph from notes taken during phone calls **Desired Skills** * Previous outbound appointment setting experience, preferably in a sales or customer service role * Previous sales experience, with a proven track record of meeting or exceeding sales targets * Demonstrated ability to effectively communicate with customers, using active listening skills and empathy * Ability to show patience, tolerance, and understanding when dealing with challenging customers * Strong problem-solving skills, with the ability to think critically and resolve issues efficiently * Experience with CRM software, preferably Salesforce or similar platforms **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and coaching to enhance job performance and stay up-to-date on industry trends * Opportunities for career advancement, including promotions to leadership roles or specialized positions * Professional development programs, including workshops, webinars, and conferences * A collaborative and supportive work environment, with regular feedback and recognition **Work Environment and Company Culture** arenaflex is a remote-friendly company, with a flexible and dynamic work environment. As a Remote Customer Service Representative, you'll have the freedom to work from the comfort of your own home, with a dedicated quiet space and reliable Internet connection. Our company culture is built on the principles of innovation, customer satisfaction, and employee growth. We're a team of passionate and dedicated professionals who are committed to making a positive impact in the financial services industry. **Compensation, Perks, and Benefits** As a Remote Customer Service Representative, you'll enjoy a competitive compensation package, including: * $23.00 per hour, paid bi-weekly * 40 hours per week, with opportunities for overtime * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off, including vacation days, sick leave, and holidays * Work-from-home flexibility, with a dedicated quiet space and reliable Internet connection * Access to professional development programs, including workshops, webinars, and conferences **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Remote Customer Service Representative position at arenaflex. Please submit your current resume and a cover letter, highlighting your relevant experience and qualifications. We're an equal opportunities employer, and we welcome applications from diverse candidates. **Application Question(s)** * Are you available to work from 6am to 3pm PST? * Do you have previous experience in a call center environment, preferably in a sales or customer service role? **Experience** * Call center: 2 years (Required) **Work Location** * Remote Apply Job! Apply for this job