Experienced Remote Customer Service Representative – Delivering Exceptional Support to Medicaid Members and Providers at arenaflex

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every team member to play a transformative role in our culture, driving innovation and delivering solutions that make health care more personal, convenient, and affordable. Job Overview We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our team at arenaflex. As a Member Service Representative, you will provide exceptional telephone assistance to Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. Your goal will be to deliver an outstanding experience to every caller, every time. This is a remote position, but you must live within 50 miles of Richmond, VA, and be able to commute to our Richmond office when necessary due to prolonged technical issues. Key Responsibilities Answer incoming calls from members and providers, responding to inquiries about benefits, eligibility, services, prior authorization requirements, extra benefits, and programs Provide accurate and timely information, ensuring a high level of customer satisfaction Meet performance standards, attendance requirements, and call quality goals Communicate effectively with members and providers, both orally and in written form Work independently from home, demonstrating self-sufficiency and reliability Requirements and Qualifications To succeed in this role, you must possess: Essential Qualifications High school diploma or equivalent Ability to communicate effectively with members and providers, both orally and in written form Capacity to meet performance standards, attendance requirements, and call quality goals Self-sufficiency and reliability, with the ability to work from home High-speed internet connectivity via ethernet cable (Wi-Fi not permitted) Preferred Qualifications Experience working remotely in a call center setting Familiarity with Medicaid and Medicare What We Offer At arenaflex, we are committed to supporting the well-being and growth of our team members. You can expect: A competitive pay range of $17.00 - $27.90 per hour A comprehensive benefits package, including medical, dental, and vision coverage Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan A fully paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs Education assistance, free development courses, and a store discount Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year Training and Development We provide a comprehensive training program to ensure your success in this role. The initial training schedule is 8:30 AM - 5:00 PM EST, Monday through Friday, for the first six weeks. After completing training, your production schedule will be 8:30 AM - 5:00 PM EST, Monday through Friday. We also offer ongoing support and development opportunities to help you grow in your career. Work Environment and Culture At arenaflex, we strive to create a work environment that is inclusive, supportive, and empowering. We are committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We provide equal access to the benefits and privileges of employment, including reasonable accommodations to perform essential job functions. If you require a reasonable accommodation, please contact us at [email protected]. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, and we will be in touch to discuss the next steps. Conclusion Join our team at arenaflex and become part of a dynamic and compassionate organization that is dedicated to making a positive impact on the lives of our members and communities. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional support and care to our Medicaid members and providers. We look forward to welcoming you to our team and working together to achieve our mission of bringing heart to every moment of health. Apply for this job