**Experienced REMOTE 988 Crisis Chat and Text Counselor – Gary, IN**

Are you a compassionate and empathetic individual with a passion for helping others? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join our team as a REMOTE 988 Crisis Chat and Text Counselor at Protocall Services, a national leader in crisis intervention. **About Protocall Services** Protocall Services is a pioneering organization that provides effective solutions and resources 24 hours a day, 7 days a week. As a Top Workplace in the Healthcare Industry for 2023-2024, we take pride in our commitment to delivering exceptional service to our customers. Our team of telephonic first responders serves a diverse range of clients, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. **Overview of the Role** As a REMOTE 988 Crisis Chat and Text Counselor, you will play a vital role in connecting with individuals experiencing emotional distress or mental health issues. Working from the comfort of your own home, you will maintain HIPAA compliance and focus, requiring a private office space. Your responsibilities will include: * Speaking with consumers over the phone to build rapport and client engagement * Assessing and mitigating risk while managing documentation during calls * Providing available resources or information needed to support individuals in crisis * Identifying safe, positive ways of coping and/or developing a safety plan * Participating in emergency interventions as needed * Remaining calm and professional while multi-tasking in a fast-paced environment **Key Responsibilities:** * Provide crisis intervention and support to individuals experiencing emotional distress or mental health issues * Build rapport and establish trust with clients through active listening and empathetic communication * Assess and manage risk while documenting interactions with clients * Provide resources and information to support clients in crisis * Develop and implement safety plans to ensure client well-being * Participate in emergency interventions as needed * Maintain HIPAA compliance and confidentiality in all interactions with clients **Essential Qualifications:** * Bachelor's Degree from a 4-year accredited college or university * 1 year of experience in 988 chat and text or a related field * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Proficiency in crisis intervention and de-escalation techniques * Familiarity with HIPAA regulations and confidentiality requirements * Ability to work independently and as part of a remote team **Preferred Qualifications:** * Master's Degree in a related field (e.g., counseling, social work, psychology) * Experience working with diverse populations and in crisis intervention settings * Certification in crisis intervention or a related field (e.g., QPR, ASIST) * Bilingual or multilingual skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and critical thinking skills * Proficiency in crisis intervention and de-escalation techniques * Familiarity with HIPAA regulations and confidentiality requirements * Ability to work independently and as part of a remote team * Strong emotional intelligence and empathy **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and supportive environment * Access to ongoing training and education in crisis intervention and related fields * Collaborative and inclusive team culture that values diversity and promotes work-life balance * Competitive salary and benefits package, including medical, dental, and life insurance, 401(k), and student loan repayment assistance **Work Environment and Company Culture:** * Remote work environment with flexible scheduling and autonomy * Collaborative and inclusive team culture that values diversity and promotes work-life balance * Opportunities for professional growth and development in a dynamic and supportive environment * Access to ongoing training and education in crisis intervention and related fields **Compensation, Perks, and Benefits:** * Competitive salary range: $24.35 - $26.35 hourly * Comprehensive benefits package, including medical, dental, and life insurance, 401(k), and student loan repayment assistance * Accrued planned time off package that earns up to 4 weeks of vacation during the first year * Opportunity for advancement and professional growth in a dynamic and supportive environment **How to Apply:** If you are a motivated and compassionate individual with a passion for helping others, we invite you to submit your application today. Please visit our website to learn more about Protocall Services and our team. We look forward to reviewing your application and discussing this exciting opportunity with you. Apply for this job