**Experienced Part-Time Remote Customer Service Representative – Healthcare Transportation Services**

Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in fast-paced environments and possess excellent communication skills in both English and Spanish? If so, we invite you to join blithequark's dynamic team as a Part-Time Remote Customer Service Representative. As a key member of our healthcare transportation services team, you will play a vital role in providing prompt and courteous support to our health plan partners' members. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of individuals and families across the nation. Our commitment to excellence, compassion, and customer-centricity drives our mission to deliver exceptional service and support to those who need it most. As a remote customer service representative, you will be part of a talented team that shares your passion for making a difference in the lives of others. **Job Summary** As a Customer Service Representative (CSR) at blithequark, you will be responsible for providing top-notch support to our health plan partners' members, addressing their inquiries and concerns regarding our transportation services. This role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members. If you are a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan * Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey * Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI) * Escalate transportation and customer service concerns to contact center leadership team * Collaborate with team members to resolve complex issues and improve overall customer experience * Participate in ongoing training and development to enhance skills and knowledge **Requirements** * Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience * High School degree or equivalent * Must be able to sit for 4 hours or more a day wearing a headset * Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members) * CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps * Excellent written, communication, and data entry skills * Moderate experience in Microsoft Teams, Outlook, and Word * Ability to adapt to high and fast-paced call volume **Preferred Qualifications** * Bilingual in English and Spanish (written and verbal) * Experience working in a healthcare or transportation-related industry * Familiarity with HIPAA and compliance protocols * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment with high call volume * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on empathy and patience **Career Growth Opportunities and Learning Benefits** As a remote customer service representative at blithequark, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. Our comprehensive training program will equip you with the tools and expertise needed to excel in this role and advance your career. We also offer a range of benefits and perks, including: * 401(k) and 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance * Work from home **Work Environment and Company Culture** As a remote customer service representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our company culture is built on a foundation of compassion, empathy, and customer-centricity, with a focus on making a positive impact in the lives of others. We value diversity, inclusion, and teamwork, and strive to create a work environment that is supportive, collaborative, and fun. **Compensation and Benefits** * $16.50 per hour * Comprehensive benefits package, including 401(k) and 401(k) matching, dental insurance, health insurance, on-the-job training, paid time off, referral program, vision insurance, and work from home **How to Apply** If you are a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Application Question(s)** * Are you willing to undergo a background check, in accordance with laws and regulations? * Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? **Work Location** Remote **Apply Now!** Apply Job! Apply for this job