**Experienced Overnight Customer Support Specialist – Pet Insurance Industry Leader**

At blithequark, we're passionate about helping pet owners budget and care for their beloved companions. As a leading provider of medical insurance for cats and dogs in North America, we're dedicated to delivering exceptional customer experiences that make a real difference in the lives of our members. We're now seeking an experienced Overnight Customer Support Specialist to join our team and help us continue to revolutionize the pet insurance industry. **About blithequark** blithequark is a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. We believe in fostering a culture of empathy, creativity, and continuous learning, where our team members can grow and thrive. Our mission is to provide unparalleled lifetime value and importance to our members, and we're looking for like-minded individuals who share our passion for delivering exceptional customer experiences. **Job Summary** As an Overnight Customer Support Specialist, you'll be at the heart of blithequark, providing top-notch support to our members when they need it most. You'll be responsible for handling sensitive situations with empathy and care, utilizing multiple systems to support our members, and adapting to changes in responsibility, processes, and workflow in an ever-changing environment. If you're passionate about assisting members, curious to ask probing questions, and able to problem-solve and think creatively, we want to hear from you! **Schedule and Location** This is a full-time remote position, requiring you to work a 5-day week, including full weekends without rotation, with shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. Please note that we're unable to consider applications submitted without weekend availability. **Responsibilities** * Handle sensitive situations with empathy and care, exemplifying blithequark values * Utilize multiple systems to support our members * Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment * Passionately assist members, ask probing questions, and problem-solve to find creative solutions * Efficiently manage time to provide legendary member service in a high-volume contact center * Make genuine connections with the ability to adapt communication style to best serve any member that contacts us **Experience and Qualifications** * 1+ years' experience working an overnight shift * 2+ years' experience in a member-facing role * Experience using and learning complex computer systems * Work-from-home experience is a plus! * Fluency in French or Spanish is a plus! * Property and Casualty licensing: We offer a $1500 sign-on bonus for currently licensed candidates, and provide coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below) **Additional Information** * Property and Casualty licensing: We offer a $1500 sign-on bonus for currently licensed candidates, and provide coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia. * If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet. **Compensation and Benefits** * The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, blithequark employees may be eligible for uncapped monthly bonuses based on individual performance. * blithequark may also provide Restricted Stock Units, which vest over 4 years * We grant Restricted Stock Units to all new team members, with our new hire grants vesting over 4 years. **Benefits and Perks** * Full medical, dental, and vision benefits at no cost to the employee * Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) * Five-week sabbatical after five years of employment * Open, casual, pet-friendly, and fun office environment * Free medical health insurance for your pet (1 dog or cat) * Paid time off to volunteer at nonprofit organizations * Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. **Why Join blithequark?** At blithequark, we're committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We're an equal-opportunity employer and strive to create a workplace that's inclusive, supportive, and empowering. We'll ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's revolutionizing the pet insurance industry, we want to hear from you! Please apply through our website, and don't forget to include your resume, cover letter, and any relevant certifications or licenses. Apply Now! **Equal Employment Opportunity** blithequark is an equal-opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, and we'll ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Apply for this job