Experienced National Remote Customer Service Representative - Delivering Exceptional Support and Care to Diverse Communities

Welcome to blithequark: A Global Leader in Health and Wellness At blithequark, we are dedicated to making a positive impact on the lives of millions of people around the world. As a global organization, we leverage technology and innovative solutions to deliver high-quality care, pharmacy benefits, and resources that empower individuals to live healthier, happier lives. Our mission is built on a foundation of diversity, inclusion, and equity, and we are committed to creating a workplace culture that values and celebrates the unique perspectives and experiences of our employees. Join Our Team as a Customer Service Representative We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a remote worker, you will have the flexibility to work from anywhere in the U.S., enjoying the freedom to create a schedule that suits your lifestyle. Our Customer Service Representatives play a vital role in connecting people with the care, resources, and support they need to thrive. If you are passionate about delivering exceptional customer experiences and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Primary Responsibilities: Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits, providing timely and accurate support and solutions. Ask appropriate questions, listen actively, and document required information in computer systems, ensuring that customer needs are met and concerns are addressed. Make outbound calls to customers for follow-ups, building strong relationships and trust with our customers. Required Qualifications: High School Diploma/GED or 2 years of equivalent work experience. Must be 18 years of age or older. 1 year of customer service experience, including providing service over the phone. Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications. Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet). Ability to attend 3-4 weeks of training with 100% attendance. Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday, including occasional overtime and weekend shifts. Preferred Qualifications: Call Center experience. Experience with a virtual learning environment. Experience with a virtual working environment. Experience working with Digital platforms and systems (Web, Chat, Email). Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design). Telecommuting Requirements: Ability to keep all company-sensitive documents secure (if applicable). Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service. Must be able to connect directly into the internet via hard wire (either directly to modem or router). Soft Skills: Ability to work in a fast-paced work environment. Anticipate taking a minimum of 50 calls daily. Physical and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, mentorship opportunities, and career advancement paths that will help you achieve your professional goals. Our learning benefits include: 3-4 weeks of paid training to ensure your success in the role. Ongoing coaching and feedback to help you improve your skills and performance. Opportunities to learn new technologies and systems, including digital platforms and tools. Professional development programs to help you advance your career and achieve your goals. Work Environment and Company Culture At blithequark, we pride ourselves on creating a workplace culture that is inclusive, supportive, and empowering. Our employees are our greatest asset, and we are committed to providing a work environment that values and celebrates diversity, equity, and inclusion. Our company culture is built on the following principles: Respect and empathy for our customers, employees, and communities. A commitment to diversity, equity, and inclusion in all aspects of our business. A culture of innovation and continuous learning, where employees are encouraged to share their ideas and perspectives. A focus on employee well-being, including comprehensive benefits, recognition programs, and opportunities for growth and development. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a salary range of $16.00 - $28.27 per hour, depending on experience and location. Our benefits package includes: Comprehensive health, dental, and vision insurance. 401(k) matching program and equity stock purchase plan. Generous paid time off and holiday schedule. Recognition and incentive programs to reward outstanding performance. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. At blithequark, we are committed to making a positive impact on the lives of our customers and employees, and we look forward to welcoming you to our team. Apply for this job