Experienced Full-Time Online Customer Chat Specialist – Delivering Exceptional Support and Service to Clients at Blithequark

Join the Movement: Empowering Florida's Youth and Families with Blithequark Blithequark is a pioneering organization dedicated to providing comprehensive support services to youth transitioning out of foster care. Our mission-driven work culture is built on a foundation of compassion, empathy, and a commitment to making a positive impact in the community. As a leader in Broward County's social services sector, we are seeking a talented and customer-focused Online Customer Chat Specialist to join our team. About Blithequark and Our Mission Blithequark was established through a collaborative effort between local organizations, with the goal of offering a safe, nurturing environment that promotes personal growth and practical life skills. Our center has become the hub of all support services for transitioning youth, providing a one-stop resource for those in need. By joining our team, you will be part of a dynamic and growth-oriented organization that is shaping the lives of Florida's children and families. Why Join Blithequark? At Blithequark, we offer: Uplifting mission-driven work culture : Be part of a team that is passionate about making a difference in the lives of others. Growth and professional development opportunities : Enhance your skills and expertise through ongoing training and education. Great benefits package : Enjoy a comprehensive benefits package, including generous paid time off and holidays. Competitive salary : Earn a salary that reflects your value and contributions to our organization. Job Summary We are seeking a full-time Online Customer Chat Specialist to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for answering questions, resolving issues, and providing support to customers in a timely and efficient manner. If you have a passion for delivering outstanding customer experiences and possess excellent written and verbal communication skills, we encourage you to apply. Key Responsibilities As an Online Customer Chat Specialist at Blithequark, your primary responsibilities will include: Providing customer service : Respond to customer inquiries, resolve issues, and provide support in a timely and efficient manner. Monitoring and responding to customer inquiries : Ensure prompt responses to customer inquiries via chat, email, or phone. Providing accurate and helpful information : Offer accurate and helpful information to customers, addressing their concerns and needs. Solving customer problems : Resolve customer problems and issues in a professional and courteous manner. Upselling and cross-selling products and services : Identify opportunities to upsell and cross-sell products and services, enhancing the customer experience. Tracking and reporting customer interactions : Maintain accurate records of customer interactions, providing valuable insights for future improvements. Essential Qualifications To be successful in this role, you must possess the following skills and qualifications: High school diploma or equivalent : A high school diploma or equivalent is required. Excellent written and verbal communication skills : Possess excellent written and verbal communication skills, with the ability to effectively interact with customers. Proficiency in computer skills : Be proficient in MS Office, PLM, and SAP basis, with the ability to quickly learn new software applications. Experience in customer support : Have experience in customer support, with a proven track record of delivering exceptional customer experiences. Ability to work independently and as part of a team : Be able to work independently and as part of a team, with strong problem-solving skills and the ability to work under pressure. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a chat support role : Previous experience in a chat support role, with a strong understanding of customer service principles. Knowledge of customer service software : Familiarity with customer service software, including PLM and SAP basis. Experience working with diverse populations : Experience working with diverse populations, including youth and families. Career Growth Opportunities and Learning Benefits At Blithequark, we are committed to the growth and development of our team members. We offer: Ongoing training and education : Enhance your skills and expertise through ongoing training and education. Mentorship opportunities : Be paired with experienced professionals who can provide guidance and support. Career advancement opportunities : Take advantage of career advancement opportunities, as we strive to promote from within. Work Environment and Company Culture At Blithequark, we pride ourselves on a work environment that is: Collaborative : Our team members work together to achieve common goals, fostering a sense of camaraderie and teamwork. Dynamic : We are a growth-oriented organization, always looking for new ways to innovate and improve. Supportive : Our team members support one another, providing a safe and nurturing environment. Compensation, Perks, and Benefits We offer a comprehensive compensation package, including: Competitive salary : Earn a salary that reflects your value and contributions to our organization. Medical, dental, and vision insurance : Enjoy comprehensive health insurance benefits. 401(k) plan : Take advantage of a 401(k) plan, with employer matching contributions. Generous paid time off and holidays : Enjoy a generous paid time off policy, with holidays and vacation time. Conclusion If you are passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity at Blithequark. As an Online Customer Chat Specialist, you will be part of a dynamic team that is shaping the lives of Florida's children and families. Join our team today and be part of a movement that is creating history! Apply Job! Apply for this job