Experienced Full Stack Remote Chat Specialist – Customer Service & Lead Generation for Automotive Clients

Join the Team at Blithequark: Where Customer Service Meets Innovation Blithequark is seeking highly motivated and customer-focused individuals to join our team as Remote Chat Specialists. As a key member of our customer service team, you will engage in online conversations with customers, representing our automotive dealer clients in a professional and favorable manner. Your primary goal will be to turn conversations into leads that help our clients generate revenue. If you're passionate about delivering exceptional customer service, enjoy working with technology, and are looking for a dynamic and supportive work environment, we encourage you to apply. About Blithequark Blithequark operates in a relaxed yet professional environment, valuing positivity, energy, and a passion for great customer service. Our team is dedicated to providing an exceptional experience for our clients and their customers. We believe in fostering a culture of continuous learning, growth, and innovation, offering our team members the opportunity to develop their skills and advance in their careers. Key Responsibilities: Handle a wide variety of customer inquiries via online chat, providing accurate and timely information about our products and services. Engage with customers to narrow down appointment information and schedule appointments, ensuring a seamless experience. Capture customer contact information for lead generation and client review, summarizing interactions based on customer needs. Develop and maintain a comprehensive knowledge base of evolving products and services, staying up-to-date on the latest developments. Provide exceptional customer service, responding to customer inquiries in a professional and courteous manner. Collaborate with team members to achieve shared goals and objectives, contributing to a positive and productive work environment. Participate in ongoing training and development opportunities to enhance skills and knowledge. Essential Qualifications: Previous experience in retail customer service or the automotive industry is preferred but not necessary; we're open to welcoming candidates from diverse backgrounds. Basic internet and Windows-based computer skills; familiarity with chat software and customer relationship management (CRM) systems is a plus. Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin. Strong ability to multitask, with excellent written and verbal communication skills. Positive and professional demeanor, with the ability to adapt to change and thrive in a fast-paced work environment. Preferred Qualifications: Gaming experience or previous experience with chat software and CRM systems. Excellent problem-solving skills, with the ability to think critically and creatively. Experience working in a remote environment, with strong self-motivation and discipline. What We Offer: At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Our benefits package includes: Competitive hourly rate of $13.00. Full-time position with a minimum of 40 hours per week. Comprehensive benefits package, including: 401(k) and 401(k) matching. Dental insurance. Health insurance. Vision insurance. Paid time off. Parental leave. Referral program. Ongoing training and development opportunities to enhance your skills and advance your career. Flexible remote work arrangement, allowing you to work from the comfort of your own home. A dynamic and supportive team environment, with regular check-ins and feedback. Our Culture: At Blithequark, we value diversity, inclusivity, and respect. We promote a healthy lifestyle by providing a non-smoking environment and are committed to equal opportunities for all employees. We encourage people with a criminal record to apply and welcome candidates from diverse backgrounds. How to Apply: If you're excited about the opportunity to join our team as a Remote Chat Specialist, please submit your application. As part of the application process, you'll be asked to answer the following questions: Do you own your own computer or laptop with a webcam and microphone? Are you able to attend four weeks of paid, remote training via Zoom, Tuesday through Saturday, from 11:00 AM to 7:30 PM EDT? Are you able to work five days a week, including a Saturday or Sunday? Do you reside in one of the specified states? Don't miss this opportunity to join our team and start a rewarding career in customer service and lead generation. Apply now and take the first step towards a fulfilling and challenging role at Blithequark! Apply for this job