**Experienced Full Stack Customer Support Representative – Twitter Support Work From Home Opportunity with blithequark**

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we're excited to announce a work-from-home opportunity with blithequark, a world-renowned logistics and transportation company that values diversity, equity, and inclusion. As a Full Stack Customer Support Representative, you'll be the face of our company, interacting with customers through various contact channels, including Twitter, email, phone, and chat. Your exceptional customer service skills, combined with your ability to work independently and as part of a team, will make you an invaluable asset to our team. **About blithequark** blithequark is a leader in the logistics and transportation industry, with a commitment to providing unparalleled customer service, innovative solutions, and a focus on sustainability. Our company culture is built on the values of customer focus, integrity, teamwork, and innovation, and we strive to create a workplace culture that is welcoming and inclusive for all employees. **Key Responsibilities** As a Full Stack Customer Support Representative, you'll be responsible for: * Providing exceptional customer service through various contact channels, including Twitter, email, phone, and chat * Researching and resolving complex customer issues in a timely and professional manner * Using problem-solving skills to resolve customer complaints and concerns in a fair and efficient manner * Collaborating with internal teams to resolve customer issues and improve overall customer experience * Staying up-to-date with company policies, procedures, and product knowledge to provide accurate and helpful information to customers * Meeting or exceeding performance metrics, including first call resolution, customer satisfaction, and average handle time * Participating in ongoing training and development to improve customer service skills and product knowledge **Requirements** To be successful in this role, you'll need: * A Bachelor's degree in a related field, such as business, communications, or customer service * At least 2 years of experience in a customer-facing role, preferably in a call center or customer support environment * Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner * Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Proficiency in Microsoft Office, including Word, Excel, and Outlook **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience working in a remote or work-from-home environment * Knowledge of customer relationship management (CRM) software, such as Salesforce * Experience with social media platforms, including Twitter, Facebook, and Instagram * Ability to work flexible hours, including evenings and weekends * Fluency in multiple languages, including Spanish, French, or Mandarin **Skills and Competencies** To be successful in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Proficiency in Microsoft Office, including Word, Excel, and Outlook * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** We offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. These include: * Ongoing training and development programs to improve customer service skills and product knowledge * Opportunities for advancement to leadership roles, including team lead and supervisor positions * Access to mentorship programs and coaching to help you develop your skills and advance your career * Opportunities to participate in company-sponsored events and conferences to stay up-to-date with industry trends and best practices **Work Environment and Company Culture** We offer a dynamic and inclusive work environment that is welcoming and inclusive for all employees. Our company culture is built on the following values: * Customer focus: We are committed to providing exceptional customer service and building trust and loyalty with our customers * Integrity: We operate with integrity and transparency, and we are committed to doing the right thing, even when it's difficult * Teamwork: We believe in the power of teamwork and collaboration, and we work together to achieve our goals and objectives * Innovation: We are committed to innovation and continuous improvement, and we encourage our employees to think creatively and develop new ideas and solutions **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $70,000 to $80,000 per year, depending on experience and qualifications * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off * A range of perks and benefits, including flexible work arrangements, employee discounts, and access to company-sponsored events and conferences **How to Apply** To apply for this role, please submit your resume and cover letter through our online application system. We also require a copy of your qualifications certificate with mark sheets, passport size photographs, and signature. Please note that we are an equal opportunity employer, and we welcome applications from diverse candidates. **Join Our Team!** We're excited to have you join our team! If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you! Apply for this job Apply for this job