**Experienced Full Stack Customer Service Representative – Virtual Customer Experience Expert**

At blithequark, we believe that with the right support, individuals and organizations have the potential to grow and thrive in meaningful ways. As a member of our team, you'll become part of a global network of dedicated professionals who are passionate about delivering exceptional customer experiences. Here, you'll have the opportunity to develop your skills and career in a supportive environment that values your growth and well-being. **Join the blithequark Family** At blithequark, we're committed to creating a workplace culture that's inclusive, diverse, and supportive. We believe that every individual has the potential to make a meaningful contribution, and we're dedicated to helping you grow and develop as a professional. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our values and commitment to excellence. **Job Description** As a Full Stack Customer Service Representative at blithequark, you'll play a critical role in delivering exceptional customer experiences to our card members. You'll be responsible for providing superior customer service on calls, resolving customer queries, and following established procedures to ensure the best possible solutions. You'll also be expected to: * Provide options and follow superior service no call handling skills to ensure best possible solutions and FCR to card members * Become aware of the mood, profile, and needs of the customer and leverage that information to provide the best possible benefits or products to the customer while being compliant with laid guidelines * Deliver to the customer, employees, and shareholder metrics as per goals, highlight issues through feedback, and recommend changes in workflows, procedures, and service levels based on customer demands to meet their needs and ensure quality service is given at all times * Adhere to quality and compliance guidelines, take quick decisions, and respond to customer inquiries * Provide previous income experience while presenting first-rate customer support heritage, strong interpersonal, communication, and listening skills * Demonstrate customer focus, strong ability to solve customer issues, and effectively address service situations * Demonstrate dependability/self-motivating skills, change management ability, and the ability to work successfully within a team environment as well as independently * Proven analytical and problem-solving skills with a strong interest in detail, and a workable understanding of MS Office applications (Word, PowerPoint, Excel) **Key Responsibilities** * Provide superior customer service on calls to card members * Resolve customer queries and follow established procedures as appropriate * Provide options and follow superior service no call handling skills to ensure best possible solutions and FCR to card members * Become aware of the mood, profile, and needs of the customer and leverage that information to provide the best possible benefits or products to the customer while being compliant with laid guidelines * Deliver to the customer, employees, and shareholder metrics as per goals, highlight issues through feedback, and recommend changes in workflows, procedures, and service levels based on customer demands to meet their needs and ensure quality service is given at all times * Adhere to quality and compliance guidelines, take quick decisions, and respond to customer inquiries **Essential Qualifications** * Previous income experience while presenting first-rate customer support heritage * Strong interpersonal, communication, and listening skills * Excellent verbal communication * Customer-focused with strong ability to solve customer issues and effectively address service situations * Demonstrated dependability/self-motivating skills, change management ability, and the ability to work successfully within a team environment as well as independently * Proven analytical and problem-solving skills with a strong interest in detail, and a workable understanding of MS Office applications (Word, PowerPoint, Excel) **Preferred Qualifications** * Experience working in a hybrid environment * Experience working in a rotational shift environment, including night shifts * Experience working in a team environment * Experience working independently * Experience with change management * Experience with problem-solving and analytical skills **Work Environment and Culture** At blithequark, we're committed to creating a workplace culture that's inclusive, diverse, and supportive. We believe that every individual has the potential to make a meaningful contribution, and we're dedicated to helping you grow and develop as a professional. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our values and commitment to excellence. **Compensation and Benefits** * $18-$20 an hour + bonus * Hybrid work environment * Rotational shifts, including night shifts * Opportunities for career growth and development * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for professional development and training **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. **About blithequark** At blithequark, we're committed to creating a workplace culture that's inclusive, diverse, and supportive. We believe that every individual has the potential to make a meaningful contribution, and we're dedicated to helping you grow and develop as a professional. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our values and commitment to excellence. **Join the blithequark Team** We're excited to hear from you and learn more about your qualifications and experience. Please submit your application today and take the first step towards a rewarding and challenging career with blithequark. Apply Now Apply for this job