**Experienced Full Stack Customer Service Representative – Remote Call Center for Walgreens' DPS Program**

Are you a motivated and compassionate individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join our team as an Experienced Full Stack Customer Service Representative for Walgreens' DPS Program. As a key member of our remote call center team, you will play a vital role in providing top-notch support to our patients and customers, while also driving growth and success within our organization. **About Walgreens and Our DPS Program** Walgreens is a leading pharmacy chain with a rich history of innovation and commitment to excellence. Our DPS (Drug Store Professional) Program is a comprehensive training and development initiative designed to equip aspiring pharmacists with the skills and knowledge needed to succeed in the pharmacy industry. As a participant in this program, you will have the opportunity to learn from experienced professionals, develop your skills in a real-world setting, and earn a widely recognized and respected certification that will propel your career forward. **Job Summary** As an Experienced Full Stack Customer Service Representative for Walgreens' DPS Program, you will be responsible for providing exceptional customer service to patients and customers through inbound and outbound calls, emails, and other communication channels. You will work closely with our team of pharmacists and other healthcare professionals to resolve issues, answer questions, and provide support to patients and customers. This is a full-time remote position that offers a competitive salary of $24/hour and a vibrant community of like-minded professionals. **Key Responsibilities** * Utilize Walgreens' remedy information section strategies and rules to process new patient enrollment by entering information into the relevant system * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing * Investigate to acquire missing medication data, and decipher clinical abbreviations (SIG codes) * Resolve all information section-related exceptions * Handle correspondence to patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients on a case-by-case basis * Resolve Outsider Oddballs by reviewing, gathering data, making corrections, and resubmitting for processing as per individual arrangement requirements * Make phone calls to guarantors and others to gather data, obtain abrogate endorsement, or otherwise resolve the Outsider Oddballs * Provide support to pharmacists, both those in the office and those at other locations * Identify and escalate issues to senior-level staff as necessary * Obtain a dynamic professional license or certification within the initial 90 days, and maintain a current professional license or certification **Essential Capabilities** * Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online) * Basic web search skills to include opening a program, typing in URLs in the right location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online * Intermediate level keyboarding skills (at least 25 WPM, typing by memory, designing documents) * Communicate effectively in writing and verbally **Preferred Capabilities** * At least one year of pharmacy technician experience in a retail or call center environment * At least one and a half years of experience as a pharmacy technician with a declaration/enrollment by state as conceded by the state Board of Pharmacy or widely recognized certification organization * Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction * Moderate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports) * Familiarity with Spanish and English **What We Offer** * Competitive salary of $24/hour * Comprehensive training and development program * Opportunity to earn a widely recognized and respected certification * Dynamic and fast-paced work environment * Collaborative and supportive team culture * Flexible remote work arrangements * Opportunities for career growth and advancement **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated professionals who are committed to making a difference in the lives of our patients and customers. Apply for this job