**Experienced External Support Engineer – Content Tools and Workflow Specialist at blithequark**

Are you passionate about bridging the gap between technical teams and content creators? Do you have a knack for problem-solving and a desire to drive innovation? Look no further than this exciting opportunity to join blithequark as an External Support Engineer – Content Tools and Workflow Specialist. In this role, you will be the primary point of contact for external content creation teams, providing technical support and guidance on the use of content tools and workflows. You will work closely with the tools engineering team to identify and resolve issues, and collaborate with cross-functional teams to develop and improve tools and processes. **About blithequark** blithequark is a leading innovator in the entertainment industry, known for its cutting-edge technology and commitment to excellence. As a company, we are passionate about empowering content creators to bring their visions to life, and we are seeking a talented External Support Engineer to join our team. **Key Responsibilities** As an External Support Engineer – Content Tools and Workflow Specialist, you will be responsible for: * Providing technical support to content/external teams in regard to use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** To succeed in this role, you will need: * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organizational skills * Self-motivating; able to prioritize and manage numerous requests simultaneously **Education and Experience** We are looking for candidates with: * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with Jira, Confluence, or other defect-tracking software * iOS and Android mobile development experience * 5 years experience in delivering production-level code in a professional environment **Position Type/Expected Hours of Work** Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings etc. during this time. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary Range** At blithequark, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 – 325,000. **Why Join blithequark?** As a member of our team, you will have the opportunity to work on cutting-edge projects, collaborate with talented individuals, and contribute to the development of innovative tools and processes. You will also have access to a range of benefits, including: * Competitive salary and bonus structure * Comprehensive health and wellness program * Flexible work arrangements and remote work options * Professional development opportunities and training programs * Collaborative and dynamic work environment **How to Apply** If you are a motivated and talented individual with a passion for problem-solving and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. Apply Now! Apply for this job