Experienced Customer Support Representative - Delivering Exceptional Service in a Fast-Paced, Software-Driven Environment at Blithequark

Join the Blithequark Team: Where Customer Obsession Meets Innovation At Blithequark, we're on a mission to revolutionize accounting and payroll processes, making them faster, simpler, and more affordable for businesses and accountants alike. Our team is built on a foundation of driven, conscientious individuals who share a passion for delivering exceptional customer experiences. We're looking for a talented Customer Support Representative to join our remote team of over 175 employees across the United States, with a collaborative workspace located in Canton, Ohio. Our Culture and Values At Blithequark, we pride ourselves on a culture that goes beyond just a "good job." We believe in fostering an environment where individuals and ideas can thrive, built on core values such as: Be Customer Obsessed : We're dedicated to putting our customers at the forefront of everything we do. Lead With Speed : We prioritize speed and agility in our work, ensuring we stay ahead of the curve. Don't Cut Corners : We're committed to doing things the right way, even when it's more challenging. Create a Better Us : We believe in collaboration and teamwork, working together to achieve great things. Follow The Golden Rule : We treat others with respect and kindness, just as we would like to be treated. Grow, Be a Leader : We're passionate about growth and development, empowering our team members to become leaders in their own right. Key Responsibilities As a Customer Support Representative at Blithequark, you'll play a vital role in delivering exceptional service to our customers. Your responsibilities will include: Building connections with customers by offering personalized service via phone, live chat, or email, ensuring prompt and effective resolution of their inquiries. Merging payroll, accounting, and tax knowledge with effective problem-solving to respond to customer inquiries, providing accurate and helpful information. Acting as an internal customer advocate to influence product development and new features, ensuring our products meet the needs of our customers. Continuously expanding your software proficiency, along with accounting and payroll knowledge, staying up-to-date on the latest developments and trends. Guiding and addressing questions related to new software features and functionalities, providing clear and concise information to customers. Please note that this is not an exhaustive list of responsibilities, and duties may change at any time with or without notice. As a Customer Support Representative, you must be adaptable, proactive, and committed to delivering exceptional customer experiences. Requirements and Qualifications To succeed in this role, you'll need: An Associate or Bachelor's degree and/or a combination of equivalent experience, particularly in Accounting, Finance, or Mathematics. Working knowledge of U.S.-based payroll, payroll tax, and accounting, or a willingness to learn with training provided. Tech-savviness, with comfort learning new programs and technology. The ability to work efficiently in a fast-paced setting, where change is the only constant. Self-motivation, with the ability to collaborate with team members as necessary. Proven ability to manage time effectively, stay organized, and prioritize tasks throughout the day. Exceptional customer service skills, including both verbal and written communications. Location and Commitments This is a full-time, direct hire position that is 100% remote. The role is open to all candidates who legally reside and are eligible to work in the United States, except for applicants from Alaska, California, Hawaii, and Washington D.C. Core working hours generally fall between 8 AM - 7 PM EST, Monday through Friday, with flexibility to work beyond these hours during busy periods or urgent tasks. Benefits and Perks At Blithequark, we value our employees and offer a range of benefits and perks, including: Paid time off and paid holidays. Medical, dental, and vision insurance. Section 125 HSA and FSA accounts. Benefits begin on the first of the month following hire. Company-sponsored life, short-term, and long-term disability insurance. 401(k) plan with company match. Access to up-to-date hardware and equipment. Flexible scheduling and opportunities for advancement. An engaging and collaborative company culture. Education reimbursement. Career Growth and Learning Benefits At Blithequark, we're committed to the growth and development of our team members. We offer: Opportunities for professional growth and advancement. Training and development programs to enhance your skills and knowledge. Mentorship and coaching from experienced professionals. A culture that encourages innovation and creativity. Work Environment and Company Culture At Blithequark, we pride ourselves on a collaborative and engaging company culture. Our remote team is connected through regular communication and virtual events, ensuring everyone feels included and valued. We prioritize work-life balance and offer flexible scheduling to accommodate different needs and preferences. Compensation The starting rate for this position is $20/hour, with opportunities for growth and advancement. Why Join Blithequark? If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are looking for a dynamic and supportive work environment, we encourage you to apply. At Blithequark, we're committed to making a positive impact on the accounting and payroll industry, and we believe that our team members are the key to achieving this goal. As a Customer Support Representative at Blithequark, you'll have the opportunity to: Make a real difference in the lives of our customers. Work with a talented and dedicated team. Grow and develop your skills and knowledge. Enjoy a range of benefits and perks. Be part of a dynamic and innovative company. Don't miss this opportunity to join our team and start making a positive impact. Apply now to become a Customer Support Representative at Blithequark! Apply for this job