**Experienced Customer Support Associate – Remote or Chicago Location**

**Join arenaflex, a Fast-Growing Tech Company Revolutionizing Industrial Sales** Are you a customer-centric individual with a passion for problem-solving and collaboration? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex, a Series A funded startup, is seeking an experienced Customer Support Associate to join our dynamic team. As a key member of our customer success team, you will play a critical role in supporting our customers, escalating issues to our engineering team, and driving business growth. **About arenaflex** arenaflex is a cutting-edge tech company headquartered in Chicago's River West neighborhood. We're on a mission to simplify industrial sales by providing a powerful platform that helps manufacturers reduce costs, increase visibility, and drive efficiency. With a strong focus on innovation and customer satisfaction, we're rapidly growing our team and scaling our company. Our vision is massive, and we're looking for talented individuals like you to join us on this exciting journey. **Key Responsibilities** As a Customer Support Associate at arenaflex, you will: * Handle incoming customer questions and concerns via email and our Hubspot support portal, providing timely and effective solutions to ensure customer satisfaction. * Interface with internal sales and customer success teams to ensure seamless support for pilots and existing customers, fostering strong relationships and driving business growth. * Collaborate with our engineering team to escalate and investigate bugs and product questions, ensuring that our customers receive the best possible support. * Utilize Notion and other tools to manage internal processes and information, staying organized and efficient in a fast-paced environment. **Preferred Experience** * Strong problem-solving skills, with the ability to distill solutions from multiple sources of information. * Experience working in a customer service role, with a proven track record of delivering exceptional customer experiences. * Ability to learn new systems and tools quickly, adapting to our fast-paced and dynamic environment. **Why Join arenaflex?** * As a Series A funded startup, every team member is critical to our success, and you'll have responsibilities that directly impact our business – immediately. * Our cross-functional team thrives in collaborating and supporting colleagues, creating a positive and inclusive work environment. * We're a company that values work-life balance, offering unlimited PTO, flexible work schedules, and a range of benefits to support your well-being. * You'll have the opportunity to learn from our talented team, develop new skills, and take on new challenges in a fast-paced and dynamic environment. * We believe in building long-term relationships with our customers, rather than treating them as "cash cows." Our goal is to make the industrial sales industry more customer-centric and efficient. **Why This Role Might Not Be a Fit for You** * You don't enjoy interacting with people, as this role requires strong communication and interpersonal skills. * You're unorganized, not a strong note taker, or poor communicator, which can impact your ability to provide effective support to our customers. * You're easily stressed or not used to fast-paced work, which can make it challenging to thrive in our dynamic environment. * You prefer to work in a siloed environment, rather than collaborating with colleagues to drive business growth. * You're not a hands-on individual or motivated to get stuff done quickly, which is essential for success in this role. **Benefits** * Unlimited PTO, with a minimum of 2 weeks, to ensure you have time to rest and recharge. * Flexible work location options, including fully remote, partially remote, or working from one of our co-working locations in Charlotte or downtown Chicago. * 401(k) plan to support your long-term financial goals. * Health insurance (medical, vision, and dental) to ensure your physical and mental well-being. * Flexible work schedule to accommodate your needs and preferences. **Compensation** * $40k - $50k, depending on experience, to recognize your skills and contributions to our team. If you're a motivated and customer-centric individual who thrives in fast-paced environments, we'd love to hear from you! Apply now to join our dynamic team at arenaflex and be a part of our mission to revolutionize industrial sales. Apply Job! Apply for this job