**Experienced Customer Service Team Lead - Client Billing (Remote) Opportunity at arenaflex**

As a leading organization in the healthcare services industry, arenaflex is dedicated to delivering exceptional customer experiences and innovative solutions that transform the lives of our clients and their members. We are now seeking an experienced and results-driven Customer Service Team Lead to join our team in a 100% remote role. If you are a motivated and customer-focused professional with a passion for leadership and continuous improvement, we encourage you to apply for this exciting opportunity. **Why Join arenaflex?** At arenaflex, we offer a comprehensive benefits package that includes: * Competitive hourly rate of up to $20/hour * Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), and Paid Time Off (PTO) or Flexible Time Off (FTO) * Opportunities for career advancement and growth within the organization * Supportive team environment with a focus on continuous improvement and LEAN principles * Chance to make a positive impact on client satisfaction and member experience **What to Expect (Job Responsibilities)** As a Customer Service Team Lead at arenaflex, you will be responsible for: * Coordinating workflow and providing leadership to a team of Customer Service Representatives * Resolving complex client billing inquiries and problems, including handling irate client calls * Training new employees and assisting in their orientation * Interacting with sales representatives and account managers to address client complaints * Providing phone coverage as needed and assisting supervisors with various responsibilities **What Is Required (Qualifications)** To be successful in this role, you will need: * High School diploma or equivalent * Minimum of 1+ years of experience in Customer Service * Previous customer service or call center experience strongly preferred * Previous leadership role strongly preferred * Strong knowledge of Microsoft Office software, including Word and Excel, preferred **How to Stand Out (Preferred Qualifications)** If you have: * Previous experience in a leadership role within the healthcare industry * Familiarity with arenaflex's Revenue Cycle Management (RCM) * Strong problem-solving skills and ability to handle difficult customer interactions * Experience in training and mentoring staff * Knowledge of continuous improvement methodologies You will be well-positioned to excel in this role and make a meaningful impact on our team. **Skills and Competencies Required for Success** To succeed as a Customer Service Team Lead at arenaflex, you will need to possess: * Excellent communication and interpersonal skills * Strong leadership and coaching abilities * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Strong knowledge of customer service principles and practices **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our team members. As a Customer Service Team Lead, you will have opportunities to: * Develop your leadership and coaching skills through training and mentorship programs * Participate in continuous improvement initiatives and contribute to process improvements * Collaborate with cross-functional teams to drive business results and improve customer satisfaction * Pursue professional certifications and education to enhance your skills and knowledge **Work Environment and Company Culture** As a remote team member, you will have the flexibility to work from anywhere and enjoy a better work-life balance. Our company culture is built on the principles of: * Continuous improvement and innovation * Customer-centricity and empathy * Collaboration and teamwork * Respect and inclusivity * Accountability and ownership **Compensation, Perks, and Benefits** As a Customer Service Team Lead at arenaflex, you can expect: * Competitive hourly rate of up to $20/hour * Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), and Paid Time Off (PTO) or Flexible Time Off (FTO) * Opportunities for career advancement and growth within the organization * Supportive team environment with a focus on continuous improvement and LEAN principles * Chance to make a positive impact on client satisfaction and member experience **How to Apply** If you are a motivated and customer-focused professional with a passion for leadership and continuous improvement, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Remote Job Opportunity** This is a 100% remote job opportunity, and you will be required to work from home or a remote location. You will need to have a reliable internet connection and a quiet workspace to perform your duties effectively. **Apply Now** Don't miss this opportunity to join our team and make a positive impact on client satisfaction and member experience. Apply now to become a Customer Service Team Lead at arenaflex! Apply for this job