**Experienced Customer Service Representative – Remote Work Opportunity for a Dynamic Team at Aetna**

Remote, USA Full-time
About Aetna and the Opportunity Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! Aetna, a leading healthcare company, is seeking an experienced Customer Service Representative to join our remote team. As a Customer Service Representative, you will be the face of our company, providing personalized support to our clients and ensuring their needs are met with empathy and understanding. About the Role As a Customer Service Representative, you will be responsible for responding to client inquiries, resolving issues, and providing tailored solutions to meet their unique needs. You will work closely with clients to understand their concerns, provide education on our products and services, and ensure a seamless experience from start to finish. Your exceptional communication skills, combined with your ability to think critically and make sound decisions, will enable you to navigate complex situations and provide solutions that exceed client expectations. Key Responsibilities Respond to client inquiries and resolve issues in a timely and professional manner Provide personalized support to clients, understanding their needs and preferences Utilize client care tools and resources to make informed decisions and resolve issues Collaborate with internal teams to ensure seamless communication and resolution of client issues Participate in ongoing training and development to stay up-to-date on products and services Contribute to quality improvement initiatives and process enhancements Meet or exceed performance metrics and targets Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a related field (e.g., business, communications, customer service) At least 2 years of experience in a customer-facing role, preferably in a call center or retail environment Excellent communication and interpersonal skills, both verbal and written Strong problem-solving and critical thinking skills Ability to work in a fast-paced, dynamic environment with multiple priorities Proficiency in using technology, including CRM systems and other software applications Preferred Qualifications While not required, the following qualifications would be an asset: Experience working in a healthcare or insurance environment Knowledge of medical terminology and healthcare concepts Certifications in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM) Experience with quality improvement initiatives and process enhancements About CVS Health and Our Culture At CVS Health, we are committed to delivering exceptional care and service to our clients. Our Heart At Work Behaviors™ guide our actions and decisions, ensuring that we prioritize empathy, compassion, and understanding in everything we do. We strive to create a culture of diversity, equity, and inclusion, where every individual feels valued and supported. As a CVS Health employee, you will have the opportunity to make a meaningful impact on the lives of our clients and contribute to a company that is shaping the future of healthcare. Compensation and Benefits As a Customer Service Representative at Aetna, you can expect a competitive salary, ranging from $20 to $30 per hour, depending on experience. You will also be eligible for a range of benefits, including: Medical, dental, and vision insurance 401(k) retirement plan with company match Flexible paid time off and holidays Opportunities for professional development and growth Recognition and rewards for outstanding performance How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our dynamic team at Aetna.

Apply Now

Similar Jobs

Experienced Part-time High School Math Tutor – Homework Prep and Academic Support Specialist

Remote, USA Full-time

Experienced Customer Service Representative – Healthcare and Insurance Industry

Remote, USA Full-time

**Experienced Customs Trade Coordinator – Remote Data Entry Position for FedEx**

Remote, USA Full-time

**Experienced Data Entry Specialist – Dynamic Database Management and Data Analysis**

Remote, USA Full-time

Experienced Data Analyst – Business Intelligence and Operations Support (Part-Time Remote Job)

Remote, USA Full-time

Experienced Senior Data Engineer – Cloud-Based Data Pipeline Development and Management

Remote, USA Full-time

**Experienced Customer Service Representative – Chat Process Executive (Work from Home) with Flexible Hours and Remote Work Opportunities**

Remote, USA Full-time

**Experienced Customer Service Representative – Remote Customer Support Specialist**

Remote, USA Full-time

Remote Data Entry Jobs For College Students

Remote, USA Full-time

Convenient Part-Time Online Jobs for College Students: Daily Mobile & Laptop Earnings

Remote, USA Full-time

Temp Bilingual Customer Service Representative (Remote)

Remote, USA Full-time

Inventory Project Coordinator Remote

Remote, USA Full-time

Translation - Localization Specialist

Remote, USA Full-time

Senior Computer Systems Engineer/Architect - GovCIO

Remote, USA Full-time

Entry Level - Sales Rep - Flexible Work

Remote, USA Full-time

Customer Experience Work From Home Internship - Shape the Future of Rental and Refurbished Products with Workwarp

Remote, USA Full-time

Amazon Delivery Driver

Remote, USA Full-time

HIM Technician- Entry Level Role

Remote, USA Full-time

Heavy Duty Truck Driver

Remote, USA Full-time

Mobility Tax Specialist, Relocation Services

Remote, USA Full-time
Back to Home