Experienced Customer Service Representative for After Hours Remote Role - Virginia Resident

Join blithequark as a Customer Service Representative and Make a Difference Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, service-oriented environment? If so, we have an exciting opportunity for you to join our team at blithequark as a Customer Service Representative for our after-hours remote role, based in Virginia. About blithequark and the Industry At blithequark, we're dedicated to providing top-notch services that support our members' journeys towards positive health outcomes. As a Customer Service Representative, you'll be the first point of contact for our members, addressing their queries and concerns about our service offerings. Our team is committed to delivering high-quality support, and we're looking for individuals who share our passion for making a difference. Key Responsibilities Receive and document customer concerns in a timely and accurate manner, ensuring all relevant information is captured. Follow company procedures to ensure consistency in scheduling, modifying, and canceling customer reservations. Provide clear and concise information to members about our services and their insurance coverage. Refer unresolved customer grievances to the designated department for further investigation and resolution. Multitask effectively to extract necessary information from multiple systems. Demonstrate a personal commitment to producing high-quality work and maintaining a high level of productivity. Essential Qualifications To succeed in this role, you'll need: A High School Diploma or General Education Degree (GED). 0-2 years of related experience, with 6+ months of contact center or customer service experience. Strong organizational skills, with excellent written and verbal communication skills. The ability to type 35wpm or more and answer a high volume of calls (up to 100+ per day). Proficiency in Microsoft Office Suite and the ability to work independently under general supervision. Sound decision-making and problem-solving skills in a fast-paced environment. Preferred Qualifications While not mandatory, the following skills and experience will give you a competitive edge: Previous experience in a similar customer service role, particularly in the healthcare industry. Excellent technical skills, with the ability to quickly adapt to new systems and software. A proactive and flexible approach to work, with a willingness to work overtime as required. What We Offer At blithequark, we value our team members and offer a comprehensive benefits package, including: Medical, Dental, and Vision insurance. Employer-paid Basic Life Insurance and AD&D. Voluntary Life Insurance (Employee/Spouse/Child). Health Care and Dependent Care Flexible Spending Accounts. 401(k) Retirement Savings Plan with Company Match. Paid Time Off and Paid Parental Leave. Short-Term and Long-Term Disability. Tuition Reimbursement and Employee Discounts. Work Environment and Company Culture As a remote Customer Service Representative, you'll work from the comfort of your own home, with the flexibility to manage your work-life balance. To ensure success in this role, you'll need to meet our work-from-home requirements, including: High-speed internet (25MBPS download and 5MBPS upload). A dedicated work area that's separate from other living areas and provides privacy. The ability to directly hardwire to your modem. Attendance at 100% of training sessions, with camera presence for the first 30 days. At blithequark, we're committed to fostering a culture of inclusivity, diversity, and respect. We believe in recognizing and rewarding our team members for their hard work and dedication. Career Growth Opportunities As a Customer Service Representative, you'll have opportunities to develop your skills and advance your career within our organization. We'll provide you with the training and support you need to succeed, and we'll encourage you to take ownership of your professional growth. Compensation and Benefits The starting pay rate for this role is $15.00/hr. We're committed to offering a competitive compensation package that reflects your skills and experience. Why Join blithequark? If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you. At blithequark, we're dedicated to supporting our team members and providing a work environment that's inclusive, supportive, and rewarding. Don't miss this opportunity to join our team and make a difference. Apply now to become a Customer Service Representative at blithequark! blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. Apply for this job