**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with America’s Fastest and Most Reliable Network**

Are you a sales and customer service professional with a passion for technology and a drive to deliver exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leader in the telecommunications industry, as an Experienced Customer Sales and Service Representative. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a dynamic and supportive community. Our V Team is a group of talented individuals who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. **What You’ll Be Doing** As an Experienced Customer Sales and Service Representative, you will be responsible for delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you will: * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service * Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark’s products and services to effectively service and retain customers * Identify customer needs and proactively offer our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Respond to requests from customers about blithequark products and services * Verify service order accuracy and completeness and make corrections/changes, as needed * Negotiate the collection of overdue bills * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Manage various systems and work tools while engaging on the phone with customers **What We’re Looking For** We are seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should: * Take a deep interest in learning about your customers, business challenges, and industry trends * Enjoy the fast pace and urgency needed to manage incidents and juggle multiple priorities * Have empathy and communication skills that make it possible to diffuse sensitive situations * Take real ownership of customer concerns and be driven to provide exceptional customer service * Be able to drive to meet your daily sales goals while helping our customers stay connected to what matters most **Even Better If You Have** * Related Associate Degree or 2+ years’ relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **What We Offer** At blithequark, we offer a comprehensive benefits package that includes: * Great pay and benefits * Opportunities for career growth and development * A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance * Award-winning total rewards package **Work Environment and Company Culture** As a remote employee, you will work from home with occasional in-person trainings and meetings. We value work-life balance and offer flexible scheduling to ensure that you can meet your personal and professional goals. Our company culture is built on the principles of diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential. **Compensation and Perks** The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits package, and to submit your application. **Equal Employment Opportunity** We are proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we are committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Join Our Team** If you are looking for a challenging and rewarding career opportunity that offers growth and development, we invite you to join our team at blithequark. Apply today and become a part of our dynamic and supportive community! Apply for this job