Experienced Customer Sales and Service Representative - Delivering Exceptional Experiences at blithequark

Transforming the Way We Connect: Join blithequark as a Customer Sales and Service Representative At blithequark, we're not just a company - we're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and make an impact. We're driven by a passion for innovation and a commitment to making a difference in the lives of our customers and communities. As one of the world's leading providers of technology and communications services, we're constantly striving to push the boundaries of what's possible. About the Role As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, delivering exceptional customer experiences that showcase America's fastest and most reliable network. You'll be the go-to expert for customers who need help with their services, and you'll have the opportunity to build lasting relationships with them. With your superior sales and customer service skills, you'll be able to identify customer needs and proactively offer our products and services to meet their goals. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about blithequark products and services. Verifying service order accuracy and completeness and making corrections/changes as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging on the phone with customers. Essential Qualifications To succeed in this role, you'll need to be a true consultative salesperson with a passion for building relationships with customers. You should be energized by meeting sales goals and have a deep interest in learning about your customers, their business challenges, and industry trends. You'll need to be able to juggle multiple priorities, diffuse sensitive situations with empathy and communication skills, and take real ownership of customer concerns. Some of the key skills and competencies required for this role include: Customer service skills Demonstrated ability to communicate with detail and precision Ability to work in a fast-paced environment and manage multiple priorities Empathy and conflict resolution skills Sales and negotiation skills Preferred Qualifications While not required, having some of the following qualifications can make you an even more competitive candidate: Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services What We Offer At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes great pay, benefits, and opportunities for career growth and development. As a Customer Sales and Service Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have the flexibility to work from home with occasional in-person trainings and meetings. Some of the benefits of working at blithequark include: Opportunities for career growth and development Comprehensive benefits package Flexible work arrangements Collaborative and inclusive work environment Recognition and rewards for outstanding performance Company Culture At blithequark, we're proud to be an equal opportunity employer that celebrates our employees' differences. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We believe that diversity makes us stronger, and we're dedicated to providing opportunities for everyone to feel valued, connected, and empowered to reach their potential. Why Join blithequark? If you're fueled by purpose and powered by persistence, we encourage you to join us at blithequark. As a Customer Sales and Service Representative, you'll have the opportunity to make a real impact on our customers' lives and contribute to our company's mission to transform the way we connect around the world. With our commitment to innovation, diversity, and inclusion, you'll be part of a dynamic and supportive team that is shaping the future of technology and communications. So why wait? Apply now to join blithequark as a Customer Sales and Service Representative and start crafting your own path to greatness! Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Apply for this job