**Experienced Customer Experience Representative – Mom & Baby Division at blithequark**

Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, blithequark is excited to invite you to join our team as a Customer Experience Representative – Mom & Baby Division! **About blithequark** At blithequark, we're revolutionizing the home health products and equipment industry by putting our customers, community, and coworkers at the forefront of everything we do. With a commitment to innovation, empathy, and excellence, we're creating a better way of doing business that prioritizes people over profits. Our team is dedicated to making a meaningful impact in the lives of our customers, and we're looking for like-minded individuals to join our mission. **The Opportunity** As a Customer Experience Representative – Mom & Baby Division, you'll be part of a dynamic team that's dedicated to providing exceptional service to new and expectant mothers. You'll work closely with our customers to understand their needs, provide personalized solutions, and ensure that they receive the best possible experience with blithequark. With a focus on breast pumps, maternity compression, and lactation support services, you'll have the opportunity to make a real difference in the lives of our customers. **Primary Responsibilities** As a Customer Experience Representative – Mom & Baby Division, your primary responsibilities will include: * Working with customers who have requested mom and baby items through insurance to ensure seamless ordering and delivery processes * Overseeing orders nationwide for mom and baby items through insurance to ensure timely and accurate fulfillment * Interacting with existing customers to determine which products meet their needs and provide personalized recommendations * Presenting blithequark's services to new customers and converting them into loyal advocates * Handling inbound calls and emails from patients to resolve issues and provide exceptional service * Conducting outbound phone calls and emails to proactively engage with customers and ensure their needs are met * Investigating and troubleshooting customer service issues to resolve them efficiently and effectively * Communicating with customers to provide equipment and sizing troubleshooting, as well as prompt follow-up for services promised or rendered * Entering new customer demographics and updating changes to existing accounts to ensure accurate and up-to-date information * Processing documentation, including verification of insurance, to ensure compliance with regulations and policies * Entering orders and maintaining data to ensure accurate and timely fulfillment * Performing other duties as assigned to support the team and achieve business objectives **Skills for Success** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent customer service skills, with a focus on empathy, active listening, and problem-solving * Ability to handle high call volumes and work in a fast-paced environment * Self-motivation, with high energy and an engaging level of enthusiasm * Exceptional verbal, written, listening, and presentation communication skills * Self-discipline, with excellent critical thinking and organizational skills * Ability to multi-task and research to provide personalized solutions to customers * Willingness to work in a high-stress environment and adapt to changing priorities * Proven work history illustrating stability, reliability, and strong work ethics * Sensitivity to patient care issues and commitment to maintaining HIPAA confidentiality * Ability to maintain knowledge of and compliance with laws, regulations, and policies **Required Qualifications** To be considered for this role, you'll need to possess the following qualifications: * High school diploma or equivalent; some college preferred * Microsoft Office computer skills, with experience in customer service software a plus * 1+ years of customer service experience, with a focus on phone-based interactions * 1+ years of multiple phone line experience, with a focus on handling high call volumes * Starting rate: $18 an hour! **What blithequark Offers** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive pay, with opportunities for growth and advancement * Health plans with FSA or HSA options, dental, and vision insurance * Optional life insurance, 401K with company match, and 12 weeks of parental leave for birthing parents * Additional parental benefits, including fertility stipends, free diapers, and breast pumps * Paid holidays, PTO accrual from day one, and employee assistance programs * A dynamic and supportive work environment, with opportunities for growth and development **Why Join blithequark?** At blithequark, we're proud of our commitment to our employees and our community. We've been recognized for our achievements, including: * Family Forward Certified * 5000 Best Place to Work award winner * HME Excellence Award * Sky High Growth Award If you're looking for an opportunity to make a real difference in the lives of our customers, and an organization with unlimited growth potential, we want to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. **Apply Now!** If you're ready to join a dynamic team that's making a real difference in the lives of our customers, click the link below to apply for this exciting opportunity! Apply Job! Apply for this job