**Experienced Customer Experience Concierge, Centurion Lounge – CLT**

**Join arenaflex, a global and diverse community of colleagues, and become part of a team that's unwaveringly committed to backing our customers, communities, and each other.** At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a Customer Experience Concierge in our Centurion Lounge, you'll be at the forefront of delivering superior service to our best Card Members, creating a unique and meaningful career journey that's tailored to your needs and aspirations. **About arenaflex** arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company values are built on a powerful backing promise to provide the world's best customer experience every day. We strive to uphold these values in an environment where everyone is seen, heard, and feels like they belong. **The Role of the Customer Experience Concierge** As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of arenaflex to our customers, acting as an ambassador of the brand. You'll work as a cohesive team to deliver extraordinary service to our best Card Members, providing travel, card, concierge, and lifestyle services that exceed their expectations. Your passion for delivering superior service will make Membership come to life every day, creating loyal enthusiasts out of our customers. **Key Responsibilities:** * Welcome and provide access to our Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Offer travel consultation and minimal reservation assistance * Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** * Monday - Sunday: 05:30 AM - 10:30 PM * Hours are subject to change due to business need **Qualifications:** * A minimum of 1-year recent experience servicing premium customers * Airline, lounge, or travel industry experience preferred, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays * Light to moderate lifting may be required for certain job tasks **Salary Range:** * $20.00 to $22.12 hourly + bonus + benefits * The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. **Benefits:** * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **About arenaflex's Commitment to Diversity and Inclusion:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. **About arenaflex's Working Model:** arenaflex has Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. **How to Apply:** If you're passionate about delivering extraordinary service and creating a unique and meaningful career journey, we encourage you to apply for this exciting opportunity. Click on the link below to register as a candidate and start your application process. Apply Job! **Note:** Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job