**Experienced Customer Contact Center Virtual Consultant – Banking and Financial Services**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than blithequark, a leading player in the banking and financial services industry. We're seeking an experienced Customer Contact Center Virtual Consultant to join our team and help us continue to set the standard for customer service excellence. **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. Here are just a few reasons why you'll love working with us: * **Competitive salary and incentives**: We offer a competitive salary with potential cash or equity-based incentives based on performance, so you can earn what you're worth and grow your career. * **Comprehensive benefits package**: Our comprehensive benefits package includes medical, dental, and vision insurance, so you can focus on your health and well-being. * **Career advancement and professional development**: We're committed to helping our employees grow and develop their skills, with opportunities for career advancement and professional development. * **Flexible work arrangements**: With the ability to work remotely, you can enjoy a better work-life balance and more flexibility in your schedule. * **Supportive and inclusive work environment**: We're proud to be recognized as a Top Place to Work, with a supportive and inclusive work environment that values diversity and promotes equality. * **Paid Time Off (PTO) and company-paid holidays**: We believe in giving our employees time to rest and recharge, with paid time off and company-paid holidays. **What to Expect (Job Responsibilities)** As a Customer Contact Center Virtual Consultant at blithequark, you'll be the first line of contact for customer inquiries via inbound and outbound calls. Your primary responsibilities will include: * **Providing assistance with bank operations, transaction processing, and electronic services**: You'll be the go-to expert for customers who need help with their banking needs, from setting up new accounts to troubleshooting technical issues. * **Communicating through various channels**: You'll communicate with customers through email, secured messaging, and other channels, providing clear and concise information and resolving issues in a timely and professional manner. * **Identifying customer needs and recommending suitable products and services**: You'll use your knowledge of our products and services to identify customer needs and recommend suitable solutions, helping customers achieve their financial goals. * **Following all bank policies, laws, and regulations**: You'll be responsible for following all relevant policies, laws, and regulations, ensuring that you're providing the highest level of service while maintaining compliance. **What is Required (Qualifications)** To be successful in this role, you'll need: * **High School Diploma or Equivalent**: A high school diploma or equivalent is required, but we're looking for candidates with a strong educational background and a passion for learning. * **Minimum of 2 years of experience in customer service, contact center, or teller roles**: You'll need at least 2 years of experience in a customer-facing role, with a proven track record of delivering exceptional customer service. * **Registration with the Nationwide Mortgage System Registry (NMLS) and annual renewal**: You'll need to be registered with the NMLS and commit to annual renewal, ensuring that you're up-to-date on the latest industry regulations and best practices. * **Strong communication skills, both verbal and written**: You'll need to be able to communicate clearly and effectively with customers, both in person and in writing. * **Proficiency in Windows-based and Microsoft Office applications**: You'll need to be proficient in Windows-based and Microsoft Office applications, with the ability to learn new software and systems quickly. **How to Stand Out (Preferred Qualifications)** While the above qualifications are required, we're looking for candidates who can stand out from the crowd. If you have: * **3+ years of experience in customer service, contact center, or teller roles**: You'll have a proven track record of delivering exceptional customer service and a deeper understanding of the industry. * **Associate Degree or higher education**: You'll have a strong educational background and a passion for learning, with a deeper understanding of the industry and its regulations. * **Previous banking experience**: You'll have a strong understanding of the banking industry and its regulations, with a proven track record of delivering exceptional customer service. * **Demonstrated ability to learn and use new technology effectively**: You'll be able to learn new software and systems quickly, with a proven track record of adapting to new technologies. * **Strong organizational and prioritization skills**: You'll be able to prioritize tasks effectively, manage your time, and meet deadlines, even in a fast-paced environment. **Skills and Competencies Required for Success** To be successful in this role, you'll need to possess a range of skills and competencies, including: * **Excellent communication and interpersonal skills**: You'll need to be able to communicate clearly and effectively with customers, both in person and in writing. * **Strong problem-solving and analytical skills**: You'll need to be able to analyze customer issues and provide effective solutions, even in complex situations. * **Ability to work in a team environment**: You'll need to be able to work collaboratively with colleagues to achieve common goals and objectives. * **Flexibility and adaptability**: You'll need to be able to adapt to changing circumstances and priorities, even in a fast-paced environment. * **Strong attention to detail**: You'll need to be able to focus on details and ensure that you're providing the highest level of service. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills, with opportunities for career advancement and professional development. You'll have access to: * **Training and development programs**: We offer a range of training and development programs, designed to help you develop your skills and advance your career. * **Mentorship and coaching**: You'll have access to experienced mentors and coaches, who can provide guidance and support as you navigate your career. * **Opportunities for advancement**: We're committed to promoting from within, with opportunities for advancement and career growth. **Work Environment and Company Culture Highlights** At blithequark, we're proud of our supportive and inclusive work environment, which values diversity and promotes equality. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Our company culture is built on a foundation of: * **Collaboration and teamwork**: We believe in working together to achieve common goals and objectives. * **Innovation and creativity**: We encourage innovation and creativity, with a focus on finding new and better ways to deliver exceptional customer service. * **Continuous learning and development**: We're committed to helping our employees grow and develop their skills, with opportunities for training and development. **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits, including: * **Competitive salary**: We offer a competitive salary that reflects your skills and experience. * **Comprehensive benefits package**: Our comprehensive benefits package includes medical, dental, and vision insurance, as well as paid time off and company-paid holidays. * **Flexible work arrangements**: With the ability to work remotely, you can enjoy a better work-life balance and more flexibility in your schedule. * **Paid Time Off (PTO) and company-paid holidays**: We believe in giving our employees time to rest and recharge, with paid time off and company-paid holidays. **Conclusion** If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you. At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering, with opportunities for career advancement and professional development. Join our team today and discover a career that's truly rewarding. Apply for this job