Experienced Bilingual Customer Service Representative – Remote Opportunity in Florida/Texas for a Dynamic and Supportive Team at arenaflex

Introduction to arenaflex arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer. About the Role We are seeking an experienced Bilingual Customer Service Representative to join our dynamic team at arenaflex. As a key contributor, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This position is remote, but hires must reside in the state of Florida or Texas. Responsibilities As a Customer Service Representative at arenaflex, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempting to resolve and de-escalate any issues Escalating interactions when necessary and appropriate Responding to requests for assistance and/or possible processing payments Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues Upselling if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: Ability to work remotely in a virtual team environment 6 months of customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Work from Home Requirements To work from home successfully, you will need: Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 25.0 Mbps Minimum subscribed upload rate equal to or exceeds 10.0 Mbps ISP must have no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace Career Growth Opportunities and Learning Benefits At arenaflex, we believe in providing opportunities for growth and development. You will have the chance to discover your potential and take your career to the next level. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can do the same. Work Environment and Company Culture arenaflex is committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our culture is built on inclusion and diversity, where everyone feels welcome and valued. Compensation, Perks, and Benefits At arenaflex, we offer a range of benefits, including: Paid training Competitive wages Full benefits (medical, dental, vision, 401k, and more) Paid time off Employee wellness and engagement programs Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Bilingual Customer Service Representative, you will be part of a dynamic team that is dedicated to making a difference. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job