EHR Helpdesk Analyst 3rd Shift
EHR Helpdesk Analyst 3rd Shift Primary Location: Raleigh, North Carolina V-Soft Consulting is currently hiring for a EHR Helpdesk Analyst 3rd Shift for our premier client in Raleigh, North Carolina . WHAT YOU'LL NEED: Technical Requirements and Certifications " Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Education and Experience " Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.: 2 Years. Proficient with ServiceNow or other enterprise ticketing systems.: 2 Years. In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).: 2 Years. Highly desired: Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). WHAT YOU'LL DO: Job Responsibilities: Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). Provide support for Epic applications, workflows, access, printing, and integration issues. Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Assist with Epic user account provisioning, role changes, template assignments, and security access requests. Escalate critical issues and downtime events according to established protocols. Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. Maintain documentation, knowledge base articles, and standard operating procedures. Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. Support change management and scheduled downtime communications as needed. Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. Interested? Qualified candidates should send their resumes to [email protected] V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U. S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. #LI-JW1 #INDSP #MonsterPost Apply tot his job Apply To this Job