Distinguished Engineer, Contact Center Automation
Description: • Scope, design, and build scalable, resilient distributed systems • Build product definition and leverage your technical skills to drive towards the right solution • Engage in cross-functional collaboration throughout the entire software lifecycle • Work in a team environment utilizing AI and ML to streamline the operations of the contact center • Lead in design sessions and code reviews with peers to elevate the quality of engineering across the organization • Define, create, and support reusable application components/patterns from a business and technology perspective • Utilize developer tooling and a variety of Azure tools and services across the software development life cycle to perform advanced-level Java application design, implementation, and maintenance activities under minimal direction • Collaborate with product managers, team members, customers, and other engineering teams to solve complex problems • Accountable for the quality, usability, and performance of the solutions • Mentor and help coach and strengthen the technical expertise and know-how of our engineering and product community • Influence and educate leadership at all levels • Consistently share best practices and improve processes, measure outcomes to ensure desired results, demonstrate adaptability and sponsor continuous learning Requirements: • Advanced programming experience with at least two modern languages such as Java, C++, Python or C# including object-oriented design • Proficient with AI/ML stack and libraries; experience in shipping applied AI products • Proven understanding of micro-services oriented architecture and extensible REST APIs • Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems • Advanced understanding of DevOps Concepts and Cloud Architecture • Experience with continuous delivery and infrastructure as code • Strong problem-solving ability • Ability to excel in a fast-paced, startup-like environment • Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication) • In-depth knowledge of CS data structures and algorithms • Exemplary ability to design, perform experiments, and influence engineering direction and product roadmap • Experience partnering with engineering teams and transferring research to production • Track record of publications history in credible conferences and journals • 12+ years of professional software development within a Java framework (J2EE, web containers and Java) • 3+ years applied AI/ML experience • 10+ years of experience with architecture and design • 6+ years of experience with AWS, GCP, Azure, or another cloud service • 6+ years of experience in CICD deployments and infrastructure as code • 6+ years of experience in open-source frameworks • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience • At this time, GEICO will not sponsor a new applicant for employment authorization for this position Benefits: • Comprehensive Total Rewards program that offers personalized coverage • Market-competitive compensation • 401K savings plan vested from day one that offers a 6% match • Performance and recognition-based incentives • Tuition assistance • Mental healthcare • Fertility and adoption assistance • Supports flexibility through GEICO Flex program (work from anywhere in the US for up to four weeks per year) • Workplace flexibility • Employee engagement and recognition programs Apply tot his job