Director, Global IT Service Delivery – Operations
Job Description: • Key contributor to the global IT Infrastructure Strategy along with the management team • Annual IT Budget preparation and cost control • Act as a focal point for all IT issues within the area • Agree SLAs with the Business and ensure service levels are achieved • Ensure optimum support for end-users • Stand up a global service desk for IT support • Oversee responsibility for Endpoint services • Supervision and coordination of organization supporting Site Services, Service Desk, and Endpoint Management • Communicate IT strategy and plans to business leaders Requirements: • College/University degree in a related field or experience may be considered in lieu of formal education • Minimum of 15 years’ experience in IT / Leadership • Previous experience within a matrix organization with direct people management • Previous experience in working with high-level management and executive leadership • Previous experience in leading a remote team within an area • Ability to travel up to 30% (global) Benefits: • Medical insurance plans • Dental and vision coverage • 401(k) • Paid parental leave • Flexible time off Apply tot his job