Customer Support Specialist at CVS Health

Job Description CVS Health is a leading healthcare company dedicated to helping people on their path to better health. With a presence in communities across the United Kingdom, CVS Health provides essential services, products, and support to millions of customers. Our commitment to innovation, excellence, and customer care has made us a trusted name in the industry. Position: Customer Support Specialist Location: Remote Company: CVS Health Other Jobs You May Be Interested In Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night JobEntry-Level Remote Data Entry, $50/hr, Evening JobCustomer Support, No Degree, $40/hr, Remote, Weekend JobRemote Phone Job, $42/hr, Part-Time, College Student FriendlyVirtual Assistant, $40/hr, Remote, No Degree, Night JobPart-Time Data Entry, $45/hr, Remote, College Student FriendlyRemote Moderator, No Degree, $50/hr, Evening, Weekend JobRemote Customer Support, $42/hr, Night Job, No ExperienceLive Chat Support, $40/hr, Remote, Entry Level, Part-TimeVirtual Assistant, Remote, $42/hr, Weekend, No ExperienceRemote Data Entry, $45/hr, No Degree, Night ShiftPart-Time Customer Support, $40/hr, Remote, College StudentRemote Live Chat, $50/hr, Part-Time, Evening/Night JobEntry Level Phone Job, $42/hr, Remote, No Degree RequiredWeekend Data Entry, $45/hr, Remote, No ExperienceRemote Virtual Assistant, $40/hr, Evening, Part-Time JobRemote Moderator, $42/hr, Part-Time, Weekend, No DegreeData Entry, $45/hr, Remote, Night Shift, College Student JobPhone Support, Remote, $50/hr, No Experience, Part-TimeVirtual Assistant, No Experience, $42/hr, Remote, WeekendRemote Customer Support, $45/hr, Part-Time, College StudentData Entry, Remote, $40/hr, Night Shift, No DegreeEvening Virtual Assistant, Remote, $45/hr, No ExperienceWeekend Customer Support, $42/hr, Remote, College StudentRemote Data Entry, $50/hr, No Experience, Evening/Night JobRemote Live Chat, $40/hr, Part-Time, No Degree RequiredVirtual Assistant, $42/hr, Remote, Weekend, Entry LevelRemote Phone Support, $45/hr, Evening, No Experience RequiredData Entry, No Experience, $50/hr, Remote, College StudentRemote Moderator, $40/hr, Weekend, No Degree, Part-TimeLive Chat Support, Remote, $42/hr, Night Shift, College StudentPhone Job, $50/hr, Remote, No Degree, Part-Time, WeekendData Entry, $45/hr, Remote, Evening, No Experience RequiredVirtual Assistant, No Experience, $42/hr, Remote, Part-TimeRemote Customer Support, $50/hr, Night Shift, No DegreeRemote Data Entry, $40/hr, College Student Friendly, Part-TimeLive Chat Support, $42/hr, Weekend, Remote, No DegreeVirtual Assistant, Remote, $45/hr, Evening, No ExperienceRemote Phone Job, $50/hr, College Student, Night ShiftRemote Moderator, $42/hr, Weekend, No Experience RequiredData Entry, No Degree, $45/hr, Part-Time, Remote JobCustomer Support, $50/hr, Remote, Evening/Night Job, No DegreeVirtual Assistant, $42/hr, Remote, Weekend, No Degree Job Description Are you passionate about making a positive impact on people's lives? Are you looking for a fulfilling career where you can contribute to a mission-driven organization? If so, we invite you to join our team at CVS Health as a Customer Support Specialist. As a Customer Support Specialist, you will play a crucial role in delivering exceptional customer service and support to our valued customers. You will be the friendly voice on the other end of the line, assisting customers with their inquiries, resolving issues, and ensuring they have a seamless experience with CVS Health. Key Responsibilities Customer Assistance: Provide courteous and efficient assistance to customers via phone, email, or chat, addressing their inquiries, concerns, and requests. Issue Resolution: Investigate and resolve customer issues, escalating complex cases as needed to ensure timely and satisfactory resolution. Product Knowledge: Stay updated on CVS Health products, services, and policies to provide accurate information to customers. Documentation: Maintain detailed records of customer interactions and transactions for future reference. Feedback and Improvement: Collaborate with the team to share customer feedback and contribute to continuous improvement initiatives. Compliance: Adhere to company policies, procedures, and regulatory requirements while assisting customers. Required Skills and Qualifications Excellent Communication: Strong verbal and written communication skills in English. Customer-Centric: A passion for helping people and a commitment to delivering exceptional customer service. Problem-Solving: Ability to analyze issues, identify solutions, and provide effective resolutions. Adaptability: Comfortable in a fast-paced environment and open to learning and adapting to new processes. apply to this job