Customer Support Representative, Remote Job
We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators.
We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, wed love to hear from you.
What You Will Do
Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner
Stay updated on the video and streaming world so you can provide expert solutions to our customers
Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product
Passing... customer feedback onto the product or sales team to improve the organizations offerings
What We Look For
Experience in streaming with Restream
Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch
Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences
Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc
Ability to multitask and handle multiple client conversations simultaneously
You are resourceful, flexible, and can hold yourself accountable
You are available to work assigned shift rotations as needed
Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.
What We Offer
A startup environment and a flat company structure
Work closely with founders and team to build and grow the product
Opportunity to make an impact on the evolution of the product
Ability to create something that influences people's lives
Equity packages for you to truly be a part of the Restream journey
The tech you need to get your job done
Location
Remote (North America)
Type
Full time
Department
Customer Support
We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, wed love to hear from you.
What You Will Do
Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner
Stay updated on the video and streaming world so you can provide expert solutions to our customers
Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product
Passing... customer feedback onto the product or sales team to improve the organizations offerings
What We Look For
Experience in streaming with Restream
Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch
Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences
Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc
Ability to multitask and handle multiple client conversations simultaneously
You are resourceful, flexible, and can hold yourself accountable
You are available to work assigned shift rotations as needed
Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.
What We Offer
A startup environment and a flat company structure
Work closely with founders and team to build and grow the product
Opportunity to make an impact on the evolution of the product
Ability to create something that influences people's lives
Equity packages for you to truly be a part of the Restream journey
The tech you need to get your job done
Location
Remote (North America)
Type
Full time
Department
Customer Support