Customer Support Manager – Hiring Immediately
Job Summary
We are seeking a dedicated and experienced Customer Support Manager to join our team immediately. This is a full-time position with a competitive salary range of $55,000 to $70,000 annually. The role requires a commitment to 40 hours per week. Our company, Amazon, located in Austin, Texas, offers excellent benefits, including health, dental, and vision insurance, paid training, paid vacations, and a 401(k) plan.
Description
As a Customer Support Manager, you will be responsible for overseeing the customer support team and ensuring that our clients receive exceptional service. The ideal candidate will have a strong background in customer service management, excellent communication skills, and the ability to handle multiple tasks efficiently.
Requirements
Bachelors degree in Business Administration, Management, or a related field.
3+ years of experience in customer support or a management role.
Strong leadership and team management skills.
Excellent verbal and written communication abilities.
Proficiency in customer service software and tools.
Responsibilities
Manage and lead the customer support team to achieve performance goals.
Develop and implement customer service policies and procedures.
Resolve escalated customer issues promptly and effectively.
Monitor and report on customer support metrics and performance.
Train and mentor new customer support representatives.
Collaborate with other departments to improve overall customer satisfaction.
Benefits
Health, dental, and vision insurance.
Paid training programs.
Paid vacations and holidays.
401(k) retirement plan with company match.
Opportunities for career growth and development.
Educational Qualifications
Bachelors degree in Business Administration, Management, or a related field.
Experience
3+ years of experience in customer support or a management role.
Company Overview
Amazon is a global leader in e-commerce and technology, dedicated to providing exceptional customer service and innovative solutions. With a commitment to fostering a diverse and inclusive workplace, Amazon offers a range of career opportunities and benefits to support the growth and well-being of its employees.
We are seeking a dedicated and experienced Customer Support Manager to join our team immediately. This is a full-time position with a competitive salary range of $55,000 to $70,000 annually. The role requires a commitment to 40 hours per week. Our company, Amazon, located in Austin, Texas, offers excellent benefits, including health, dental, and vision insurance, paid training, paid vacations, and a 401(k) plan.
Description
As a Customer Support Manager, you will be responsible for overseeing the customer support team and ensuring that our clients receive exceptional service. The ideal candidate will have a strong background in customer service management, excellent communication skills, and the ability to handle multiple tasks efficiently.
Requirements
Bachelors degree in Business Administration, Management, or a related field.
3+ years of experience in customer support or a management role.
Strong leadership and team management skills.
Excellent verbal and written communication abilities.
Proficiency in customer service software and tools.
Responsibilities
Manage and lead the customer support team to achieve performance goals.
Develop and implement customer service policies and procedures.
Resolve escalated customer issues promptly and effectively.
Monitor and report on customer support metrics and performance.
Train and mentor new customer support representatives.
Collaborate with other departments to improve overall customer satisfaction.
Benefits
Health, dental, and vision insurance.
Paid training programs.
Paid vacations and holidays.
401(k) retirement plan with company match.
Opportunities for career growth and development.
Educational Qualifications
Bachelors degree in Business Administration, Management, or a related field.
Experience
3+ years of experience in customer support or a management role.
Company Overview
Amazon is a global leader in e-commerce and technology, dedicated to providing exceptional customer service and innovative solutions. With a commitment to fostering a diverse and inclusive workplace, Amazon offers a range of career opportunities and benefits to support the growth and well-being of its employees.