Customer Support Executive

The role & opportunityWe’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. We’ve raised $26m from tier-1 investors (Point Nine, 1kx, Tim Draper, Alven, Ledger Cathay) and partner with clients like Circle, Uniswap, and the Government of El Salvador. We’re hiring Customer Support Executives (UK), crypto native problem solvers who will help some of the world’s largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise grade back office platform. What you’ll doThis isn’t just answering tickets. It’s about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations. Deliver fast, empathetic, effective support via PlainPartner with Product, Engineering, and Sales to resolve issues and surface customer insightsReport bugs, share feature requests, and champion the customer’s voice in product discussionsDevelop deep product expertise and help teammates with best practices and workaroundsOwn projects that improve our processes, documentation, and help center experienceDrive measurable improvements to time to resolution and customer confidenceWe’re looking for someone whoIs crypto native and can walk through an on chain transaction (for example on Etherscan)Thrives on complexity over volume and is comfortable owning a tough ticket for days if neededCommunicates clearly and over communicates in remote settings, with a strong bias to actionHas excellent customer communication skills and enjoys digging into technical detailsIs coachable, takes ownership, and shows initiativeBonus experience with accounting, reconciliation, or finance workflowsWhy you’ll love this roleYou will work with leading names in stablecoins, DeFi, and banking, helping them navigate crypto finance with confidenceYou will be more than support and act as a builder who improves our processes, tools, and customer experienceYou will collaborate with Product, Sales, and Engineering to influence roadmap and CXYou will see a wide range of business models across the crypto economy including exchanges, custodians, wallets, foundations, miners, and gamingRamp up is intense in a good way with mentorship, structured feedback, and a team that has your backInterview processTalent Screen (30 min)Hiring Manager Interview (30 min) focused on problem solving, crypto literacy, and remote communicationTake home case based on a realistic support scenarioCase walkthrough (60 min) where you present your approach and thought processOfferLocationUK based, remote first with optional time in the London officeToolsPlainLinearExcelNotionSlackInterested in helping institutions adopt crypto with confidence? We’d love to hear from you.– Cryptio Apply To This Job