Customer Service Specialist (Operations General...

Remote, USA Full-time
Position Profile (Job Summary)This position provides coverage support for TOTE Maritime Alaska clerical staff in Anchorage.Essential Job ResponsibilitiesTrain and exhibit proficiency at multiple positions in a variety of departments (Customer Service, Finance, Terminal Operations) to effectively cover as business needs dictateJob DutiesExamples of daily tasks (will vary based on where coverage is being provided):Utilize internal systems (e.g. EAM, Cargowise, Mainsail) to track container shipmentsEngage with customers via phone or email regarding questions about deliveries, pickups, etc.Generate reports via internal systems to be utilized by multiple departmentsAudit reports, bills of lading, and delivery schedules for accuracyCommunicate with carriers to coordinate container logisticsRecord movement of containers and trailers entering and exiting the Anchorage terminalReference quotes for Northbound and Southbound container movementsData entry using internal systems or Microsoft ExcelQualifications High school diploma or equivalentMeet federal standards required for transportation workers within 90 days or as schedule allowsClerical office or Customer Service experience preferredProficient with Windows and MS Office SuiteKnowledge, Skills, and AbilitiesAbility to learn and utilize a variety of internal systems related to logisticsAbility to communicate clearly and effectively via phone or emailSkilled at changing tasks and responding quickly to evolving situationsEffective time-management skillsAbility to utilize multiple resources to independently problem solveAbility to retain technical knowledgeAbility to follow written procedures, daily checklists, and departmental work instructionsAbility to collaborate and cooperate with colleagues as well as work independentlyEffectively prioritize tasksThis is a union job position. Newly hired employees should be considered on a trial basis for a period of ninety (90) calendar days from the date of hiring. After the completion of the ninety calendar day trial period, seniority shall be effective as of the original date of employment. All employees who average a minimum of 15 hours per week or more for sixteen consecutive weeks will become members of the bargaining unit.Schedule: Monday-Friday (Sundays may be required) 8:00 AM-5:00 PMHourly rate: $26.00 apply to this job

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