Customer Service Representative - Insurance
Description: • Answer inbound calls and assist members with questions related to insurance policies and AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues—this is not a scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance your performance Requirements: • Prior customer service experience (recent call center experience preferred) • Spanish fluency is a plus! • Excellent communication skills (written, verbal, and listening) • Ability to multitask and navigate computer systems in real time • A flexible, “can-do” mindset and willingness to adapt to change • High school diploma or GED • Must reside within 30 miles of the training location (2601 S. Figueroa, Los Angeles, CA 90007) Benefits: • Comprehensive benefits package • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Apply tot his job Apply To this Job