Customer Service Representative - High-Volume Call Center
Description
As a Customer Service Representative, you will be an essential member of our customer-focused team, dedicated to delivering exceptional customer experiences. Your role will involve engaging with customers through various communication channels, addressing inquiries, resolving issues, and providing comprehensive information about our products or services. Your ultimate goal is to... ensure every customer leaves satisfied and confident in their interactions with our company.
Compensation and Benefits
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Paid training
Vision insurance
Work from home options available
Why you should apply for this position today
This position offers a unique opportunity to be part of a dynamic team that values customer satisfaction and strives for excellence. You will gain valuable experience in customer service while working in a supportive environment that encourages professional growth and development. Join us to make a meaningful impact on our customers and contribute to our companys success.
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing and computer skills, including familiarity with Windows and Microsoft Office
Strong problem-solving skills and a solution-oriented mindset
Flexibility with scheduling and work hours
Experience in both inbound and outbound environments
Responsibilities
Respond to customer inquiries and resolve issues promptly and courteously through phone, email, chat, or in-person interactions.
Develop a deep understanding of our products or services to provide accurate information and assist customers in making informed decisions.
Investigate and resolve customer complaints or problems, striving for first-call resolution whenever possible.
Assist customers in placing orders, tracking shipments, and processing returns or exchanges according to company policies.
Provide technical assistance and troubleshooting support to customers experiencing product-related issues.
Maintain detailed records of customer interactions, including complaints, inquiries, and resolutions.
Identify opportunities to recommend additional products or services to customers, contributing to revenue growth.
Qualifications
At least one year of previous high-volume call center experience
Track record of over-achieving quota
Must be a peer leader with exemplary attendance, positive attitude, and professional conduct
Driven by success and a desire to innovate and excel in the industry
Pleasant phone demeanor and ability to adapt to different customer personalities
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
At least one year of experience in a customer service role, preferably in a call center environment
Experience working with an automatic dialer is a plus
Why work in New Brunswick, NJ
New Brunswick, NJ, is a vibrant city known for its rich cultural diversity and strong community spirit. With a variety of dining, shopping, and entertainment options, it offers a lively atmosphere for both work and leisure. The citys strategic location provides easy access to major metropolitan areas, making it an ideal place for professionals seeking a balanced lifestyle. Join us in New Brunswick and enjoy the benefits of working in a supportive and engaging environment
As a Customer Service Representative, you will be an essential member of our customer-focused team, dedicated to delivering exceptional customer experiences. Your role will involve engaging with customers through various communication channels, addressing inquiries, resolving issues, and providing comprehensive information about our products or services. Your ultimate goal is to... ensure every customer leaves satisfied and confident in their interactions with our company.
Compensation and Benefits
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Paid training
Vision insurance
Work from home options available
Why you should apply for this position today
This position offers a unique opportunity to be part of a dynamic team that values customer satisfaction and strives for excellence. You will gain valuable experience in customer service while working in a supportive environment that encourages professional growth and development. Join us to make a meaningful impact on our customers and contribute to our companys success.
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing and computer skills, including familiarity with Windows and Microsoft Office
Strong problem-solving skills and a solution-oriented mindset
Flexibility with scheduling and work hours
Experience in both inbound and outbound environments
Responsibilities
Respond to customer inquiries and resolve issues promptly and courteously through phone, email, chat, or in-person interactions.
Develop a deep understanding of our products or services to provide accurate information and assist customers in making informed decisions.
Investigate and resolve customer complaints or problems, striving for first-call resolution whenever possible.
Assist customers in placing orders, tracking shipments, and processing returns or exchanges according to company policies.
Provide technical assistance and troubleshooting support to customers experiencing product-related issues.
Maintain detailed records of customer interactions, including complaints, inquiries, and resolutions.
Identify opportunities to recommend additional products or services to customers, contributing to revenue growth.
Qualifications
At least one year of previous high-volume call center experience
Track record of over-achieving quota
Must be a peer leader with exemplary attendance, positive attitude, and professional conduct
Driven by success and a desire to innovate and excel in the industry
Pleasant phone demeanor and ability to adapt to different customer personalities
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
At least one year of experience in a customer service role, preferably in a call center environment
Experience working with an automatic dialer is a plus
Why work in New Brunswick, NJ
New Brunswick, NJ, is a vibrant city known for its rich cultural diversity and strong community spirit. With a variety of dining, shopping, and entertainment options, it offers a lively atmosphere for both work and leisure. The citys strategic location provides easy access to major metropolitan areas, making it an ideal place for professionals seeking a balanced lifestyle. Join us in New Brunswick and enjoy the benefits of working in a supportive and engaging environment