Customer Service Representative - Colibri Real Estate
Position Overview
When you join Colibri, youll be part of a team thats supporting our customers from the front lines. As a Customer Service Representative, youll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, youll handle a broad range of customer service call types such as processing... extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. Its an opportunity to showcase your customer experience expertise and assist us in creating customers for life!
What Youll Do
Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication
Provide technical support and fast-paced critical thinking to anticipate our customers current and future needs
Strong work ethic and self-motivation with a commitment to succeed both individually and as a team
Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously
Set Schedule during our operating hours between 9a-530p/9a-6p EST or 11a-8p EST/1130a-8p EST
What Youll Need to Succeed
High school diploma or equivalent
Proficiency in Microsoft Office
2 years of Customer Service experience required
1 year of call center support experience preferred
1 year of technical support experience preferred
Who You Are
A positive, friendly, and approachable personality
Must handle obstacles with grace, accuracy, and urgency
Ability to remain calm under pressure
Ability to work independently
What We Offer
401(k) matching
Health, Dental & Vision Insurance
20 days of PTO
9 paid holidays
Paid 2-week training
Maternity leave
2 perfect days a year
3 floating holidays (prorated from when you start)
Growth opportunity and career path (Ability to learn additional brands to earn a pay raise)
Bonus incentives monthly and quarterly
Employee Assistance Program
Professional Education Coursework
Tuition Reimbursement
When you join Colibri, youll be part of a team thats supporting our customers from the front lines. As a Customer Service Representative, youll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, youll handle a broad range of customer service call types such as processing... extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. Its an opportunity to showcase your customer experience expertise and assist us in creating customers for life!
What Youll Do
Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication
Provide technical support and fast-paced critical thinking to anticipate our customers current and future needs
Strong work ethic and self-motivation with a commitment to succeed both individually and as a team
Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously
Set Schedule during our operating hours between 9a-530p/9a-6p EST or 11a-8p EST/1130a-8p EST
What Youll Need to Succeed
High school diploma or equivalent
Proficiency in Microsoft Office
2 years of Customer Service experience required
1 year of call center support experience preferred
1 year of technical support experience preferred
Who You Are
A positive, friendly, and approachable personality
Must handle obstacles with grace, accuracy, and urgency
Ability to remain calm under pressure
Ability to work independently
What We Offer
401(k) matching
Health, Dental & Vision Insurance
20 days of PTO
9 paid holidays
Paid 2-week training
Maternity leave
2 perfect days a year
3 floating holidays (prorated from when you start)
Growth opportunity and career path (Ability to learn additional brands to earn a pay raise)
Bonus incentives monthly and quarterly
Employee Assistance Program
Professional Education Coursework
Tuition Reimbursement