Customer Service Representative ( 35/hr )

Remote, USA Full-time
Job Title: Remote Customer Service Representative

Location: Remote

Job Type: Part-Time

Position Overview: As a Customer Service Representative, you will be the first point of contact for our customers, providing support and ensuring an exceptional experience. You will handle a variety of customer inquiries, resolve issues, and maintain a high level of customer satisfaction.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues, ensuring a positive customer experience.
• Assist customers with product or service information, troubleshooting, and order processing.
• Document and update customer records based on interactions.
• Escalate complex issues to appropriate departments or team leads.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on company products, services, and policies to provide accurate information.
• Participate in team meetings and... training sessions as required.

Qualifications:
• High school diploma or equivalent; some college or technical education preferred.
• Previous experience in customer service or a similar role.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency in using customer service software, CRM systems, and Microsoft Office.
• Problem-solving skills with a customer-focused attitude.
• Ability to work flexible hours, including evenings and weekends, if required.
• Reliable internet connection and a dedicated home office space.

Benefits:
• Competitive salary and performance-based incentives.
• Flexible work schedule.
• Opportunities for career growth and development.
• Access to ongoing training and support.
• Employee discounts on company products/services

Apply Now

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