Customer Service Rep - 100% Remote – Amazon Store

Are you ready for a fully-remote, work from home, professional customer service role? Are you ready to level up your skills? Are you ready to work for an employee-focused company that makes a difference in customer's lives? If you answered "yes" to these questions, the IonTuition Customer Service Associate may be for you! This is a 100% remote position. Candidates must have access to reliable internet connection. Multiple shifts availableMultiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, SC, VAJoin IonTuition’s Customer Service team and help make a difference for students and alumni. The Customer Service Associate is responsible for providing best-in-class customer service to IonTuition’s various lines of business including but not limited to Student Enrollment Management, Alumni Placement Verification Services, and Student Loan Counseling. The Associate handles inbound and outbound customer calls. Most of the calls will be outbound to students of the company's clients. In addition, they provide clear verbal and written communications appropriately to assist customers with repayment of their educational obligations. What are the Primary Duties and Responsibilities? Be highly productive and meet outbound and inbound telephone call productivity needsAbility to use telephones, email, chat and text communication with customersProvide timely and professional response to all written communicationProperly utilize CRM system for technical inquiries with follow-up for customer resolutionFollow policies and procedures regarding escalationsUpdate records with current demographic and contact information and accurately notate all interactionsComprehend training material on a variety of topics and share new concepts and contentAdhere to all federal and state laws governing the industryAdhere to the client Statement of Work standards and company guidelines and policiesAttain all Key Performance Indicators (KPIs) and monthly performance goalsWhat You Need to Be a Successful Customer Service AssociateBe passionate in the work you do and the people you helpAbility to establish and maintain rapport through effective communication and timely follow-up with customersAttention to detailAbility to establish priorities and multi-task in a fast-paced and deadline driven environmentMust be a self-starter with a great degree of internal motivationAbility to operate and navigate various technical devices and systemsAbility to trouble shoot common computer issuesWhy Join Our Team? IonTuition Is An Employee-driven Organization Where Honest Open Communication And Feedback Is Embraced. Our Management Team Consists Of Individuals Who Have Been Promoted Within. As An Associate, You Can Also Look Forward ToCompetitive benefits package including medical, dental, vison, and life insuranceAdvancement opportunitiesDiverse experience with supporting and working on IonTuition’s various lines of businessWork from home (WFH)Company provided equipmentWho We AreIonTuition was founded in 2011 to initially help college students and alumni best manage their student loan repayment. We have since grown to provide a full suite of Education FinTech services including:Loan ServicingEmployer Student Loan BenefitsStudent Loan CounselingStudent Enrollment ManagementAlumni Placement Verification ServicesFor more information, visit us at www.iontution.comTraining ScheduleDuring the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST. Education And QualificationsHigh school or equivalent (Required)At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdfhttps://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdfJob Type: Full-timeBenefitsMedical Benefits through Cigna Dental Benefits through DeltaDentalVision Benefits through DeltaVisionFlexible Spending AccountShort and Long term disabilityLife Insurance 401(k)Experience LevelShiftWeekly Day Range apply to this job