Customer Service Professional, Full Time, Split Shift
Description: • Handling inbound customer calls, chats, and emails with professionalism, empathy, and a focus on creating positive, personal connections in every interaction. • Quickly resolving customer issues while maintaining calm, patience, and confidence, ensuring a smooth and efficient process. • Listening attentively to customer concerns, offering tailored solutions, and guiding them to the best possible outcome. • Offering insightful feedback to help improve product offerings, customer interactions, and internal systems. • Communicating effectively across departments to ensure seamless solutions and provide key insights into customer needs. Requirements: • At least 2 years of experience in delivering exceptional, high-touch customer service, particularly in resolving issues on the first contact. • A track record of building strong, ongoing relationships with customers to foster loyalty and drive long-term satisfaction. • The ability to listen actively, remain patient, and offer thoughtful, creative solutions to complex challenges. • Demonstrated success in contributing to a team environment by sharing knowledge, collaborating with others, and providing valuable feedback. • A passion for staying current with product offerings and continuously looking for opportunities to improve customer experience and retention. Benefits: • Insurance programs include medical, dental, vision, and life. • Wellness wallet for gym memberships, equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more. • Tuition reimbursement program. • 401k match and access to expert financial advice. Apply tot his job