Customer Service Manager Remote Overnight Shift USA Client
Job Title: Customer Service Manager - Bedding Product Expert
Job Description:
We're seeking a dedicated Customer Service Manager to provide exceptional support to our valued customers and become an expert on our bedding client's products. You will play a vital role in ensuring customer satisfaction, resolving inquiries promptly, and fostering positive relationships.
Key Responsibilities:
Customer Service:
Provide timely and effective customer service via phone, email, and chat.
Respond to all email and chat inquiries within 30 minutes.
Resolve customer inquiries and issues with empathy and professionalism.
Assist with order processing, returns, and exchanges.
Maintain a positive and helpful attitude at all times.
Product Expertise:
Become a thorough expert on our bedding client's product line, including materials, features, benefits, and care instructions.
Confidently answer product-related questions and provide recommendations to customers.
Stay up-to-date on... new product launches and promotions.
Communication:
Communicate clearly and effectively with customers in American English, both verbally and in writing.
Maintain professional and friendly interactions at all times.
Team Management (If applicable):
Lead and motivate a team of customer service representatives.
Monitor team performance and provide coaching and feedback.
Ensure the team adheres to the 30-minute response time for email and chat inquiries.
Skills Required:
Strong Communication Skills: Excellent written and verbal communication skills in American English.
Customer Focus: A genuine desire to help customers and provide exceptional service.
Problem-Solving Skills: Ability to analyze and resolve customer issues efficiently.
Product Knowledge: A quick learner with the ability to become an expert on our bedding client's products.
Organization: Strong organizational and time management skills to juggle multiple responsibilities.
Time Management: Ability to prioritize tasks and meet deadlines, especially the 30-minute response time requirement.
Leadership Skills: (If applicable) Ability to lead and inspire a team.
Experience:
Prior experience in customer service is required.
Experience in the bedding or home goods industry is a plus.
Previous experience managing a team is preferred (if applicable
We provide comprehensive training on our bedding client's products to ensure your success in this role.
Join our team and become a valuable asset to our customers and our bedding client!
Key Changes:
Added 30-minute response time requirement: This is now explicitly stated under Customer Service responsibilities and emphasized for the team if applicable.
Included time management skills: Highlighted the importance of time management to meet the response time goal.
Job Type: Full-time
Pay: ?35,000.00 per month
Benefits:
Flexible schedule
Schedule:
Fixed shift
Monday to Friday
Night shift
US shift
Supplemental Pay:
Overtime pay
Work Location: Remote
Expected Start Date: 01/10/2024
Job Description:
We're seeking a dedicated Customer Service Manager to provide exceptional support to our valued customers and become an expert on our bedding client's products. You will play a vital role in ensuring customer satisfaction, resolving inquiries promptly, and fostering positive relationships.
Key Responsibilities:
Customer Service:
Provide timely and effective customer service via phone, email, and chat.
Respond to all email and chat inquiries within 30 minutes.
Resolve customer inquiries and issues with empathy and professionalism.
Assist with order processing, returns, and exchanges.
Maintain a positive and helpful attitude at all times.
Product Expertise:
Become a thorough expert on our bedding client's product line, including materials, features, benefits, and care instructions.
Confidently answer product-related questions and provide recommendations to customers.
Stay up-to-date on... new product launches and promotions.
Communication:
Communicate clearly and effectively with customers in American English, both verbally and in writing.
Maintain professional and friendly interactions at all times.
Team Management (If applicable):
Lead and motivate a team of customer service representatives.
Monitor team performance and provide coaching and feedback.
Ensure the team adheres to the 30-minute response time for email and chat inquiries.
Skills Required:
Strong Communication Skills: Excellent written and verbal communication skills in American English.
Customer Focus: A genuine desire to help customers and provide exceptional service.
Problem-Solving Skills: Ability to analyze and resolve customer issues efficiently.
Product Knowledge: A quick learner with the ability to become an expert on our bedding client's products.
Organization: Strong organizational and time management skills to juggle multiple responsibilities.
Time Management: Ability to prioritize tasks and meet deadlines, especially the 30-minute response time requirement.
Leadership Skills: (If applicable) Ability to lead and inspire a team.
Experience:
Prior experience in customer service is required.
Experience in the bedding or home goods industry is a plus.
Previous experience managing a team is preferred (if applicable
We provide comprehensive training on our bedding client's products to ensure your success in this role.
Join our team and become a valuable asset to our customers and our bedding client!
Key Changes:
Added 30-minute response time requirement: This is now explicitly stated under Customer Service responsibilities and emphasized for the team if applicable.
Included time management skills: Highlighted the importance of time management to meet the response time goal.
Job Type: Full-time
Pay: ?35,000.00 per month
Benefits:
Flexible schedule
Schedule:
Fixed shift
Monday to Friday
Night shift
US shift
Supplemental Pay:
Overtime pay
Work Location: Remote
Expected Start Date: 01/10/2024