Customer Experience Work From Home Internship - Shape the Future of Rental and Refurbished Products with Workwarp

Unlock Your Potential as a Customer Experience Intern with Workwarp Are you passionate about delivering exceptional customer experiences and eager to be part of a dynamic team that's changing the way people access aspirational products? Workwarp, the innovative force behind SharePal.in, is seeking a dedicated and talented Customer Experience Work From Home Intern to join their growing team. As a Customer Experience Intern, you will play a pivotal role in shaping the customer journey, resolving queries, and fostering a community of satisfied customers. About SharePal.in and Workwarp SharePal.in is a revolutionary rental and refurbished platform making high-end products like gaming consoles, cameras, travel gear, and AV/VR equipment accessible and affordable for everyone across India. With a customer base of over 50,000 and savings of more than Rs 100 crore for their customers, SharePal.in is on a mission to democratize access to luxury products. As a part of Workwarp, SharePal.in is committed to innovation, customer satisfaction, and sustainability. By joining Workwarp, you become part of a forward-thinking team that's not just growing but also making a significant impact in the e-commerce and rental industry. Key Responsibilities Manage inbound calls and chat processes to understand and address customer requirements effectively. Respond to customer inquiries via chat and phone calls, providing detailed information about products and services. Practice active listening to understand customer concerns and provide effective solutions, striving to exceed customer expectations. Collaborate with internal teams to resolve customer issues promptly and ensure a seamless customer experience. Accurately document customer inquiries, issues, and resolutions in the CRM system for future reference and analysis. Escalate complex issues to the relevant department or process expert for further assistance and resolution. Proactively identify trends in customer inquiries and suggest improvements to enhance the overall customer experience. Assist customers in resolving post-sales issues, including technical difficulties and order-related concerns, ensuring customer satisfaction. Who Can Apply If you're looking for a challenging yet rewarding opportunity to kick-start your career in customer experience, this internship is tailored for you. The ideal candidate is: Available for a work-from-home internship. Able to start the internship between 6th January 2025 and 10th February 2025. Committed to a duration of 6 months. Possesses relevant skills and interests in customer service and experience. Freshers are welcome to apply! This is a fantastic opportunity to gain industry insights, develop your skills, and build a strong foundation for your future career. Essential and Preferred Qualifications To excel in this role, you should have: Proficiency in English (both spoken and written). Basic knowledge of sales principles and customer service practices. Effective communication and negotiation skills. Strong problem-solving abilities. While prior experience in customer service is beneficial, it's not mandatory. We're looking for individuals with a positive attitude, a willingness to learn, and a passion for delivering exceptional customer experiences. What We Offer A competitive stipend of INR ₹18,000-20,000 per month. A certificate of completion upon finishing the internship. A potential job offer based on performance and fit. Opportunities for career growth and professional development in a rapidly expanding company. The chance to be part of a dynamic team that's shaping the future of the rental and refurbished products industry. Work Environment and Company Culture As a remote intern, you'll be working from the comfort of your own space. We're committed to providing a flexible and supportive work environment that encourages collaboration, creativity, and growth. Our team is passionate, friendly, and dedicated to making a difference. By joining us, you'll become part of a culture that values innovation, customer satisfaction, and teamwork. Career Growth Opportunities and Learning Benefits This internship is more than just a job; it's a stepping stone to a successful career in customer experience and beyond. You'll have the opportunity to: Develop your communication and problem-solving skills. Gain insights into the e-commerce and rental industry. Work with a diverse range of customers and understand their needs. Collaborate with internal teams and contribute to process improvements. Build a professional network and make valuable connections. Why Apply? Even if you feel you're not a perfect match, we'd love to hear from you. We're committed to finding the right talent and nurturing their growth. By joining Workwarp, you'll be part of a team that's not just growing but also making a significant impact. Apply now and take the first step towards a rewarding career in customer experience! Don't miss this opportunity! Apply by 5th February 2025, 23:59:59. Apply for this job