Customer Care Representative – Virtual

Remote, USA Full-time
Our name says it all Tender Loving Care at Home. Here at TLC Home Care we pride ourselves on having excellent customer service and caregiver selection. We are compassionate about what we do and know first hand the challenges involved in selecting good caregivers. We have a lot of experience and a long history coordinating care for clients, family members and caregivers and facilities. We understand that this is a very difficult time in your loved ones life but we will strive to bring the most qualified caregivers who truly love what they do and are excited about providing the best personal care services. As a Customer Care Representative – Virtual, you will play a pivotal role in supporting our customers and ensuring they have an exceptional experience. As part of the Customer Support department, you will engage with customers via digital channels to address their inquiries, resolve issues, and provide helpful information. This is a remote, hourly, full-time position designed for proactive individuals who are passionate about delivering top-notch customer service in English. Responsibilities: • Provide friendly, prompt, and professional customer support through email, chat, and other digital channels. • Address and resolve customer questions, concerns, and complaints efficiently and accurately. • Clearly communicate product and service information to assist customers in making informed decisions. • Escalate complex issues to higher-level support teams when necessary while ensuring a seamless transition. • Maintain customer records by documenting conversations and updates in the internal systems. • Contribute to the continuous improvement of support processes by sharing feedback and suggestions with the team. • Ensure high levels of customer satisfaction by providing timely follow-ups and solutions. Qualifications • Fluency in English, with excellent written and verbal communication skills. • Previous experience in customer service, customer care, or similar roles is preferred. • Strong problem-solving skills with the ability to remain calm under pressure. • Proficiency in using digital communication tools such as chat platforms and email systems. • Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment. • Dependable and self-motivated, with the ability to work effectively in a virtual setting. • Familiarity with CRM systems or similar software is a plus. The pay range for this role is: 30 - 36 USD per hour(Remote (Concord, New Hampshire, US)) Apply tot his job Apply To this Job

Apply Now

Similar Jobs

EverHealth - Customer Service and Support Associate (Remote, US)

Remote, USA Full-time

Warehouse Customer Service Representative

Remote, USA Full-time

Customer Service Associate I

Remote, USA Full-time

Temporary Customer Support Specialist

Remote, USA Full-time

Customer Service Advocate

Remote, USA Full-time

Customer Service Associate

Remote, USA Full-time

Customer Service Representative - State Farm Agent Team Member

Remote, USA Full-time

Customer Service & E-Commerce Supervisor - Full Time

Remote, USA Full-time

Product Support Engineer - AR Hardware and Controls , Amazon Robotics – Indeed Jobs US

Remote, USA Full-time

Amazon Work At Home (Data Entry) Jobs No Experience – Hiring Now – Indeed Jobs US

Remote, USA Full-time

Disney Destinations Communications Intern, Spring 2026

Remote, USA Full-time

Intern to Entry Level Conversion - Business Functions (All) (Summer 2025 Intern Program)

Remote, USA Full-time

Sutherland Hiring Freshers Back Office Analyst ID-1041 – Amazon Store

Remote, USA Full-time

**Experienced Data Entry Specialist – Remote Part-Time Opportunity at blithequark**

Remote, USA Full-time

Disputes Onboarding Project Manager

Remote, USA Full-time

Part time Morning Cleaner – Amazon Store

Remote, USA Full-time

Experienced Part-Time Statistics Analyst I - ESPN Remote Data Entry Job - Work From Home Opportunity

Remote, USA Full-time

Dedicated Weekend Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction

Remote, USA Full-time

Amazon Work from Home Data Entry Jobs in US

Remote, USA Full-time

Part Time Remote Data Entry Clerk at blithequark - Flexible Hours & Work from Home Opportunity

Remote, USA Full-time
Back to Home