Customer Care Chat Agent

Caprock Home Health Services is a family owned business, serving Texas home care needs for over 40 years in 12 locations. We provide both Post-Acute Care and Long-Term Care services for those in need including caregiver services, skilled nursing, and therapy, along with remote patient monitoring (RPM). We aim to keep people safe, comfortable, and independent in their home. Caprock Home Health is built on and driven by our Core Values of Drive, Integrity, Respect, Empowerment, Compassion, and Teamwork. Our Team sees home care as a calling and we value a healthy work-life balance and a positive company culture. Join us as we build the future of home care! We are seeking a dedicated and enthusiastic Customer Care Chat Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat support. This role requires excellent communication skills, a problem-solving mindset, and the ability to handle multiple inquiries efficiently. If you are passionate about helping customers and creating a positive experience, we want to hear from you! Responsibilities • Respond promptly and effectively to customer inquiries via live chat. • Assist customers with product-related questions, order status, account issues, and troubleshooting queries. • Maintain a courteous and professional demeanor while engaging with customers. • Utilize company resources and knowledge base to provide accurate information and solutions. • Document customer interactions and feedback in our customer relationship management (CRM) system. • Collaborate with team members and other departments to resolve customer issues and escalate when necessary. • Stay updated on product knowledge, promotions, and company policies to provide the best support possible. • Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores. • Participate in training and development sessions to enhance customer service skills. Qualifications: • High school diploma or equivalent; associate's or bachelor’s degree preferred. • Previous experience in customer service, particularly in a chat support role, is an advantage. • Exceptional written communication skills with a strong command of grammar and spelling. • Ability to multitask and manage time effectively in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Proficiency in using chat software and CRM tools; familiarity with [specific software, if applicable] is a plus. • A customer-focused attitude and a desire to help others. • Flexible availability to work shifts, including evenings and weekends, as needed. The pay range for this role is: 28 - 35 USD per hour(Remote (Pahrump, Nevada, US)) Apply tot his job Apply To this Job