CST Operations - Associate - Paytm Travel CST (Bus)

Remote, USA Full-time
About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary:We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities:Customer Experience:Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence:Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications:Bachelor’s degree in a related field preferred. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications:Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Apply to this Job

Apply Now

Similar Jobs

Social Media & Brand Manager - Laurent Dagenais

Remote, USA Full-time

Customer Success Manager

Remote, USA Full-time

Account Manager

Remote, USA Full-time

Operations Manager, Fleet Cyber Command

Remote, USA Full-time

Recruiter - Sales (Bulk Hiring)

Remote, USA Full-time

Chief of Staff - Office of the CEO

Remote, USA Full-time

Senior Test Engineer, AI Investments

Remote, USA Full-time

Product Marketing Manager, One@Work

Remote, USA Full-time

Senior Project Manager (Pharma Agency, Access Marketing)

Remote, USA Full-time

Senior Talent Partner (Tech and Product) 6 month FTC

Remote, USA Full-time

**Experienced Data Entry Specialist for AI Development – Remote Work Opportunity with Competitive Hourly Rate**

Remote, USA Full-time

Remote Data Entry Virtual Assistant Opportunity with Southwest Airlines - Flexible Work-from-Home Arrangement for Dedicated Individuals

Remote, USA Full-time

Experienced or Entry-Level Customer Service Representative for Travel and Tourism Industry – Remote Work Opportunity with blithequark

Remote, USA Full-time

Utility Employee

Remote, USA Full-time

VAS Business Development Manager

Remote, USA Full-time

Experienced Customer Support Representative for blithequark – Freshers and Recent Graduates Welcome to Apply for a Rewarding Career in Customer Service and Relations

Remote, USA Full-time

Immediate Hiring: Experienced Online Visiting Professor for Human Resource Management Ph. D and SHRM-CP

Remote, USA Full-time

MDS Coordinator (RN preferred)

Remote, USA Full-time

West Europe CAS Graduates Program Manager.

Remote, USA Full-time

Licensed Professional Counselor (Part-time)

Remote, USA Full-time
Back to Home