Call Centre Representative - Remote
Title: Call Centre Representative - Remote
Duration: 12 months contract...
Payrate: $13.50/hr on W2
Job Description:
Making outbound phone calls to our members and prescribers
Utilizing multiple software systems to complete Medicare Enrolment case reviews
Meeting or exceeding government mandated timelines
Complying with turnaround time, productivity and quality standards
Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Skillset required:
Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.
Required Qualifications:
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable and results driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Proficient in navigation of multiple computer applications
Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Ability to type more than 30 WPM
Preferred Qualifications:
At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
Six months of PBM/pharmaceutical related work strongly desired
Education:
High School Diploma or GED required
Bachelor's degree in related field or equivalent work experience preferred
Duration: 12 months contract...
Payrate: $13.50/hr on W2
Job Description:
Making outbound phone calls to our members and prescribers
Utilizing multiple software systems to complete Medicare Enrolment case reviews
Meeting or exceeding government mandated timelines
Complying with turnaround time, productivity and quality standards
Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Skillset required:
Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.
Required Qualifications:
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable and results driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Proficient in navigation of multiple computer applications
Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Ability to type more than 30 WPM
Preferred Qualifications:
At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
Six months of PBM/pharmaceutical related work strongly desired
Education:
High School Diploma or GED required
Bachelor's degree in related field or equivalent work experience preferred