Call Center Triage Registered Nurse

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Title: Clinical Call Center Triage NurseCompany: Oak Street HealthLocation: RemoteCompensation: $32 - $35 hourlyRole Description:The Clinical Call Center Triage Nurse effectively extends care during and outside of regular Oak Street Health clinic hours by addressing patients' medical, social, and psychological needs telephonically.Core Responsibilities:Provide confident and professional service to OSH patientsFollow current Prescription Refill policyRemain engaged with patients without background distraction.Clear and precise documentation while on a callComplete documentation for all patient requests prior to ending a callCheck the CareReq queue and ensure CareReqs are completeComplete all tasks or requests that are within the scope and ability of the roleSchedule appointments for patients that may be off-cadence or are requesting an appointmentArrange transportation for clinic visitsAware of organizational goals and visibly strives to meet departmental metricsOther duties as assignedCareer Development Opportunities:The career path from Clinical Call Center Triage Nurse I to Clinical Call Center Triage Nurse II includes:A minimum tenure of 6 months in the Triage RN I roleConsistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needsDemonstration of a strong desire to learn and grow in their roleIntroductory learning of all the skills and working toward meeting "Exceptional" performance metrics for all job skills:Average Unavailable TimeAverage Handle TimeAverage Calls per HourQuality MetricsCare Req Reduction as assignedCET (Clinical Escalation Tracker) Management as assignedDemonstrate proven reliability and satisfactory attendanceThe progression path from Level I to Level II positions within the Triage RN team is a structured path that encourages nurses to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to provide superior support and contribute to the overall success of the contact center.Working Conditions:Environment: Remote office setting with a focus on phone-based interactionsTime Off: Colleagues are encouraged to be present for all shifts, especially during the training period (4-5 weeks). Leadership may deny any PTO requests made during the training period based on business needs.Remote Work Requirements:Work-At-Home Colleagues are required to establish a designated virtual work location within the state and city where they have confirmed they currently live.The colleague should have functioning phone and internet access that is sufficient to support work responsibilities.ISP requirements include minimum internet speeds of 10MB upload/100 MB download ability available in your home, as well as the ability to hardwire your computer into your modem/router.The work environment should be quiet, compliant with CVS Health and HIPAA guidelines, and allow for uninterrupted work during work hours. The remote work environment should have a desk or table at which the Colleague can work.The company will provide equipment (keyboard, monitor, ethernet cord for hard-wiring, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet and safe workspace.What are we looking for?Active, non-probationary Compact Registered Nurse license in current state of residenceProactive maintenance of licenses without prompt or auditAbility to manage time and work autonomously with consistent reliabilityHigh-level of conscientiousnessFocus on delivering an Unmatched Patient Experience on every call and interactionMotivated to complete all CE (Continuing Education) and licensure requirements without being promptedAbility to work flexible shifts outside of core business hours, such as evenings, weekends, and holidaysUS work authorizationAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$29.10 - $62.32This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply tot his job