Call Center Associate job at Esler Companies in Northborough, MA

Call Center Associate Northborough, Massachusetts Inside Sales Full-Time/Part-Time USD $50,000.00 - USD $60,000.00 /Yr. If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you! As an Call Center Associate for Esler Companies - Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!). With weekly and monthly bonuses our reps earn an average of $50,000-$60,000 yearly. Not only do we offer great benefits and incentives, but also a streamlined growth and development plan. In 2023, 22 of our reps were promoted to higher level positions! We also offer work from home eligibility, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more! Responsibilities Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. Identify customers unique home situations. Schedule appointments for our Sales Consultants to go out to price and sell the job. Communicate effectively, actively listen, and show empathy as the first point of contact with our customer. Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success. Qualifications 1 year of customer service experience required. Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills. Ability to work in a fast-paced environment while multitasking. Strong interpersonal skills, including empathetic listening and warm communication style. A drive to meet metrics and ability to accept constructive feedback. Benefits Medical, Dental, and Vision Insurance Teammate Assistance Plan Tuition Reimbursement 401k with 50% match up to 6% of your annual pay Paid Time Off Company Paid Holidays Paid Volunteer Time And more! Apply tot his job Apply To this Job